Program Manager Principal, PS Operations Automation Team

Fidelity Information Services, LLC; Jacksonville (FL); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Impact in fintech

Career growth

Learning opportunities

Inclusive culture

Community involvement

Job summary

Fidelity Information Services, LLC is seeking a seasoned professional to shape and redesign client onboarding processes within a digital-first, enterprise environment. You will guide cross-functional teams, plan change strategies, and deploy new tools to improve client experiences and operational efficiency.

The role emphasizes collaboration, agile practices, and the ability to map complex processes into scalable enterprise solutions, driving faster time-to-revenue and cost reductions across FIS

Qualifications

• Experience designing and deploying enterprise-wide process changes through technology enablement.
• Ability to map tactical solutions into a strategic framework and vision.
• Strong problem-solving skills in a fast-paced environment.
• Ability to evaluate operational frameworks and identify effective changes.
• Experience in process optimization, change management, and agile software development.
• Ability to collaborate with cross-functional teams toward shared goals and outcomes.
• Proven ability to find alternate paths when faced with roadblocks or adversity.

Responsibilities

• Lead process redesign efforts for key products, mapping current state processes and recommending changes to reach target goals.
• Create change strategy frameworks to enable scalable adoption of new solutions.
• Partner with enterprise-wide teams to plan and execute new tools and processes for client management and solution development.
• Create artifacts and visual frameworks to bring software and agentic practices to life.
• Evaluate business case assumptions and determine measurement methodology.

Skills

Enterprise-wide process changes

Strategic framework mapping

Problem solving in fast-paced env

Evaluate operational frameworks

Process optimization & change mgmt &Ag

Cross-functional collaboration

Alternative paths to roadblocks

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Job Description

Big ideas have the power to change industries. At FIS, we bring those ideas to life through technology, collaboration and a shared commitment to progress. Here, your perspective matters, your growth is supported, and your work helps move the financial world forward. Join FIS and make your mark on the future of financial technology.

Role location:

Hybrid (three days in-office, two days virtual)

About the role

• This individual will play a critical role in shaping future Professional Services processes for the onboarding of clients in an innovative, digital-first, capacity. This individual will help guide and assign activities across a cross-functional team to lead business process design and shape platform requirements for FIS client product enablement.

• Relentless curiosity is needed for this role in order to complete process discovery and design for process re-engineering of processes.

• Work across multiple disciplines within FIS to help shape new ways of working across a large enterprise of employees.

• Negotiate, plan, and execute change management of new solutions to ensure that the right employee and client outcomes are achieved with the deployment of new technology solutions.

Your key responsibilities

• Lead process re-design efforts for key products based on completing current state process mapping through discovery and research with recommendations on changes to achieve target future state operational goals.

• Create change strategy frameworks to ensure that new solutions can be deployed in a thoughtful manner to achieve scalable adoption.

• Partner with multiple enterprise-wide teams to collaborate around planning and execution of new tools and processes to be used for client management, consultation and client solution development.

• Create artifacts and visual frameworks to help software and agentic practices come to life.

• Evaluate business case assumptions and determine methodology for business case measurement.

What you bring

Required qualifications

• The successful candidate will have experience in designing and deploying enterprise-wide process changes through technology enablement.

• Ability to build and create tactical solutions to map into a strategic framework and vision

• Strong ability to problem solve in a fast-paced environment

• Keen ability to evaluate operational frameworks and quickly identify effective changes

• The successful candidate will have experience within process optimization, change management, and agile software development.

• The successful candidate will be able to collaborate with cross functional teams while orienting to shared goals and outcomes for short- and long-term program objectives.

• Proven ability to find alternate paths when faced with roadblocks or adversity

The impact you'll make

• Shaping, building and executing new ways of working for FIS Professional Services
• Creating seamless, easy to understand client processes
• Improving time to revenue for FIS products and reducing operating costs

What we offer you

At FIS, your career journey is yours to shape. We provide the tools, experiences and support to help you reach what's next.

Here’s what else we offer:

• Opportunities to make an impact in fintech
• Internal career growth opportunities
• Personal and professional learning
• Inclusive, diverse work environment
• Resources to give back to your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass