Program Manager - Permitting, Compliance & Ops

Interior Logic Group, Inc.; Missouri; On-site; USD 65,000 - 95,000; Full time

Job summary

Crew2 is seeking a Program Manager to drive operational excellence across installation workflows, permitting, documentation, and customer coordination. You will act as a central liaison among customers, municipalities, service providers, internal teams, and retail partners to ensure a compliant, timely installation experience.

This role has no direct reports and emphasizes individual contribution. You will partner with production coordinators, field ops, and customer service to manage

Qualifications

• Experience with process-driven work environments, compliance workflows, or document-driven coordination.

Responsibilities

• Serve as a primary point of contact for customer inquiries related to installation timelines, requirements, and post-installation activities.
• Manage escalations and resolve issues with a customer-first approach, ensuring timely follow-up and clear communication.
• Support retail and internal partners by clarifying program requirements, providing updates, and reinforcing Crew2 service standards.

Skills

Customer Focus

Operational Accuracy

Collaboration

Compliance Orientation

Analytical Thinking

Adaptability

Communication

Multi-Task

Job description

Crew2 is seeking a Program Manager to drive operational excellence across installation workflows, permitting, documentation, and customer coordination. You will act as a central liaison among customers, municipalities, service providers, internal teams, and retail partners to ensure a compliant, timely installation experience.

This role has no direct reports and emphasizes individual contribution. You will partner with production coordinators, field ops, and customer service to manage