Program Manager, Installations & Compliance

Interior Logic Group; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Crew2 is seeking a Program Manager to drive operational excellence, compliance, and financial performance across program areas.

You will oversee installation workflows, including permitting, documentation, accounts receivable support, and customer coordination, acting as a central liaison among customers, municipalities, service providers, internal teams, and retail partners to ensure a compliant and timely install experience.

Qualifications

• Experience with process-driven work environments, compliance workflows, or document-driven coordination.

Responsibilities

• Serve as a primary point of contact for customer inquiries related to installation timelines, requirements, and post-installation activities.
• Manage escalations and resolve issues with a customer-first approach, ensuring timely follow-up and clear communication.
• Support internal partners and retailers by clarifying program requirements, providing updates, and reinforcing service standards.
• Coordinate and manage permit activities required for installations, ensuring compliance with municipal and jurisdictional rules.
• Maintain visibility into active jobs and milestones to support on-time installation and permit closure.

Skills

Customer Focus

Operational Accuracy

Collaboration

Compliance Orientation

Analytical Thinking

Adaptability

Communication

Multi-Task

Job description

Crew2 is seeking a Program Manager to drive operational excellence, compliance, and financial performance across program areas.

You will oversee installation workflows, including permitting, documentation, accounts receivable support, and customer coordination, acting as a central liaison among customers, municipalities, service providers, internal teams, and retail partners to ensure a compliant and timely install experience.