Operations & Permitting Program Manager

Crew 2, Inc.; Missouri; Ibrido; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Crew 2, Inc. is seeking a Program Manager to drive operational excellence, compliance, and financial performance across assigned program areas.

You will oversee installation workflows, permitting, documentation, accounts receivable support, and customer coordination, acting as a central liaison among customers, municipalities, service providers, internal teams, and retail partners to deliver a compliant, timely installation experience.

Competenze

• Experience in process-driven environments, compliance workflows, or document-driven coordination.
• Preferred experience in construction, installation services, municipalities, permitting, or retail-installed programs.
• Knowledge of Crew2 business operations, Home Depot partnerships, or installation workflows.

Mansioni

• Serve as a primary point of contact for customer inquiries related to installation timelines and post-installation activities.
• Manage escalations and resolve issues with a customer-first approach, ensuring timely follow-up and clear communication.
• Clarify program requirements for retail and internal partners and reinforce Crew2 service standards.
• Coordinate and manage permit activities, tracking, inspection coordination, and timely closure.
• Maintain databases and documentation for permit records, statuses, fees, and outcomes.
• Communicate permit expectations to customers, installers, and production teams, ensuring readiness and compliance.
• Identify gaps in permit workflows and propose improvements to streamline processing and reduce delays.
• Partner with production coordinators, field operations, and customer service to ensure documentation and scheduling readiness.
• Support revenue capture by validating job documentation and ensuring accurate financial records.

Conoscenze

Customer Focus

Operational Accuracy

Collaboration

Compliance Orientation

Analytical Thinking

Adaptability

Communication

Multi-Task

Descrizione del lavoro

Crew 2, Inc. is seeking a Program Manager to drive operational excellence, compliance, and financial performance across assigned program areas.

You will oversee installation workflows, permitting, documentation, accounts receivable support, and customer coordination, acting as a central liaison among customers, municipalities, service providers, internal teams, and retail partners to deliver a compliant, timely installation experience.