Program Manager - Outpatient

Tri-County Human Services; Lakeland (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

Tri-County Human Services in Lakeland, FL seeks an Administrative Outpatient Program Director to provide managerial oversight of outpatient substance abuse and mental health services across Lakeland and other sites, ensuring contractual compliance and high-quality care. The role leads program coordinators, clinical staff, and budget responsibilities, guides staff development, and ensures adherence to licensing, CARF, and Medicaid standards.

A Master’s degree and state licensure are required.

Qualifications

• Master’s degree in counseling, social work, psychology, nursing, rehabilitation, or related field.
• Minimum two years of full-time experience in addictions and/or mental health treatment with supervisory experience preferred.
• Florida licensure as LCSW or LMHC, or valid out-of-state license eligible in Florida.

Responsibilities

• Provides managerial oversight for Lakeland Outpatient, Winter Haven Outpatient, Wauchula Outpatient, Highlands Outpatient, Intensive Outpatient, Integrated Behavioral Health, Family, Family Intervention Specialist, HIV and BNet services.
• Acts as the liaison between Tri-County Human Services Outpatient Programs with other community agencies.
• Provides direct supervision to program coordinators and staff who assist with supervision of personnel and evaluations.
• Directs and coordinates provision of services to ensure delivery of quality services in a professional manner.
• Provides ongoing clinical training to outpatient staff across multiple locations.
• Complies with licensing regulations including 65D30 Florida Statutes and CARF standards; adheres to Medicaid standards and agency policies.
• Coordinates and facilitates the facility’s Quality Assessment and Improvement Program.
• Assures that files are reviewed and clinical documentation is compliant with licensing and accreditation standards.
• Provides leadership and clinical direction during staff meetings and case staffings.

Skills

Supervisory experience

Leadership

Budget management

Regulatory compliance

Program coordination

Education

Master’s degree in counseling/social work/psychology/nursing/rehabilitation

Job description

Location: Tri-County Outpatient program areas

Supervisor's Position Title: Administrative Outpatient Program Director

Position Description

Individuals in this position provide managerial oversight of the development and delivery of substance abuse and mental health treatment services ensuring that these services are provided in accordance with contractual requirements and agency philosophy. Additional administrative duties may be assigned by the Administrative Outpatient Program Director.

In keeping with the mission and core values of Tri-County Human Services, all persons served, stakeholders, and fellow employees will be treated with dignity, respect, and shown sensitivity to their cultural diversity. Referenced by policy numbers 100.000, 100.000A, and 100.004.

Primary Duties and Responsibilities

• Provides managerial oversight for Lakeland Outpatient, Winter Haven Outpatient, Wauchula Outpatient, Highlands Outpatient, Intensive Outpatient, Integrated Behavioral Health, Family, Family Intervention Specialist, HIV and BNet services.
• Acts as the liaison between Tri-County Human Services Outpatient Programs with other community agencies.
• Provides direct supervision to program coordinators (Lakeland, Winter Haven, Wauchula, Highlands, FIS, IBH) who assist with the supervision of assigned personnel, which may include, but not limited to: case managers, counselors, peer specialist, and support staff including completion of employee performance evaluations in accordance with agency policy.
• Directs and coordinates provision of services to persons served ensuring that persons served are delivered quality services in a professional manner.
• Provides ongoing clinical training to the Lakeland, Highlands, Winter Haven, and Wauchula Outpatient staff.
• Comprehends and complies with all licensing regulations including 65D30 Florida Statutes as they apply to each program, Medicaid standards, CARF standards, and TCHS Policies and Procedures that are pertinent to all compliance and regulatory standards.
• Coordinates and facilitates the facility’s Quality Assessment and Improvement Program for Lakeland, Winter Haven, Wauchula, Highlands outpatient programs.
• Assures that all files are reviewed, and clinical documentation is compliant with licensing agency and accreditation standards.
• Provides leadership and clinical direction during clinical staff meetings and case staffings.
• Performs other reasonable and related duties as assigned.

Supervises the Following Positions

• Licensed Program Coordinators/Program Coordinators
• Clinical Counselors
• Case Managers
• Support Specialist

Minimum Training and Experience

A Master’s Degree from an accredited college or university, with a major in the field of counseling, social work, psychology, nursing, rehabilitation, special education, health education, or a related human services field. Must have at least two years of full-time experience in an addictions and/or mental health treatment setting and previous supervisory experience is preferred. Course work at the graduate level must include at least four (4) of the following content areas: human growth and development, diagnosis and treatment of psychopathology, human sexuality, counseling theories and techniques, group theories and practice, dynamics of marriage and family systems, individual evaluation and assessment, career and lifestyle assessment, research and program evaluation, personality theories, social and cultural foundations, counseling in community settings, or substance abuse.

The individual must also be in possession of a valid State of Florida license as a Licensed Clinical Social Worker (LCSW) or Licensed Mental Health Counselor (LMHC), or possess a valid out of state license that may be valid in the state of Florida.

The individual should have a minimum of two (2) years experience in management, supervising individuals and budget responsibilities.

This job description is not a written or implied contract and may be revised by Tri-County at their discretion.