Program Manager, Online & Blended Executive Education

Northwestern University; Evanston (IL); On-site; USD 70,000 - 75,000; Full time

Job summary

Northwestern University’s Kellogg Executive Education is seeking a Program Manager to oversee online and blended executive education programs, including open enrollment and custom offerings. You will be the primary point of contact for executives, clients, facilitators, and faculty, ensuring high-quality participant experiences and smooth logistics.

You will coordinate program schedules, admissions, materials, and communications, work with Academic Directors, and help refine CRM and program

Qualifications

• Bachelor's degree or equivalent combination of education, training and experience.
• 5-10 years related experience.
• Proven ability to organize and coordinate multiple events, projects, and deadlines simultaneously.
• Strong customer service orientation.

Responsibilities

• Act as the main Executive Education point of contact to executives, clients, partners, and faculty for online and blended programs.
• Manage a diverse portfolio of online and blended programs ensuring a high-quality participant experience.
• Develop and manage all communication with participants and clients including program logistics, payment processes, prep work, and post program communication.
• Partner with Academic Director and faculty to manage the delivery of outstanding Executive Education to clients.
• Create program schedule and oversee the program admissions process.
• Manage the collection of academic materials utilized in each program from faculty and program facilitators on their teaching plans and materials.
• Create and customize the course site.
• Manage the process of securing copyright permissions, as needed.
• Moderate live sessions including scheduling live virtual sessions, coordinating post-session distribution of materials.

Skills

Event coordination

Communication

Customer service

Problem solving

Project management

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

CRM systems

Cvent

Job description

Northwestern University’s Kellogg Executive Education is seeking a Program Manager to oversee online and blended executive education programs, including open enrollment and custom offerings. You will be the primary point of contact for executives, clients, facilitators, and faculty, ensuring high-quality participant experiences and smooth logistics.

You will coordinate program schedules, admissions, materials, and communications, work with Academic Directors, and help refine CRM and program