Program Manager, Onboarding & Customer Success

Stord-Warehous

Atlanta (GA)

Hybrid

USD 90,000 - 140,000

Full time

9 days ago

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Job summary

Stord, The Consumer Experience Company, headquartered in Atlanta, seeks a Program Manager, Professional Services to lead customer onboarding and expansion across channels. You will partner with Commercial, Implementation, Integration and Operations to drive onboarding from signature through hypercare, translating requests into SOPs and training.

The role requires excellent communication, resilience under pressure, and the ability to travel up to 50% for milestones.

Qualifications

Excellent communication to stakeholders at all levels, written and verbal.
Proven ability to work cross-functionally in fast-paced environments.
Strong project management skills with deadlines and budgets.
Experience managing multiple onboarding or implementation projects.
Willingness and ability to travel up to 50% for milestones.

Responsibilities

Own and manage a portfolio of customer onboarding projects from onboarding to launches.
Partner with Commercial, Implementation, Integration and Operations teams to drive end-to-end onboarding.
Track progress, timelines, scope, and revenue impact; introduce KPIs and improved processes.
Design and implement new systems/processes for existing customers across the supply chain.
Provide feedback to refine service offerings and drive continuous improvement.