Program Manager, Massachusetts Promise Fellowship

The Chronicle Of Higher Education, Inc.; Boston (MA); On-site; USD 53,615 - 75,728; Full time

Job summary

Northeastern University is seeking a Program Manager for the Massachusetts Promise Fellowship (MPF), a full-time AmeriCorps program. You will support 40 Fellows statewide, attend meetings, and oversee a portfolio of community partner sites, evaluation, and recruitment.

You will lead program evaluation, assist data reporting, and contribute to the Community Service and Civic Engagement team. The role emphasizes relationship-building, training, and ensuring Fellows meet program requirements.

Qualifications

• Bachelor's degree or equivalent experience.
• 3-5 years of relevant work experience.
• Experience supporting and coaching young professionals.
• Advanced organizational skills and strong attention to detail.
• Experience and interest in research, data collection, and analysis.
• Knowledge of or interest in principles and practices of evaluation and assessment.
• Strong analytical skills.
• Excellent time management skills.
• Mature and professional approach to work.
• Team-oriented mindset.
• Ability to receive and provide feedback; willingness to learn and take on new challenges.
• Strong passion for and commitment to MPF's mission of delivering resources to underserved youth and supporting the development of emerging community leaders.

Responsibilities

• Attend all Fellow meetings, retreats, and events.
• Manage and support a portfolio of 10-14 community partner sites and Fellows through regular check-ins, site visits, and progress reports.
• Lead 10-14 Fellow site visits annually.
• Serve as a mediator for personnel matters, including conflict management, disputes, and performance management.
• Manage and support all Fellows in successfully completing program requirements.
• Manage 1-2 Senior Fellows.
• Oversee program work-study students.
• Co-lead trainings for members on leadership development and program requirements.

Skills

Organizational skills

Analytical skills

Time management

Team player

Feedback-oriented

Learning mindset

Education

Bachelor's degree or equivalent experience

Job description

Program Manager, Massachusetts Promise Fellowship

About the Opportunity

Job Summary

The Massachusetts Promise Fellowship (MPF) is a full‑time AmeriCorps program housed out of the Office of Community Service and Civic Engagement at Northeastern University. The Program Manager works as part of the Fellowship staff team to support 40 full‑time AmeriCorps members serving statewide, including attending monthly Fellowship meetings and events and building positive relationships with Fellows. The Program Manager oversees key program areas, including a portfolio of community partner sites, evaluation and data collection, community engagement initiatives, and Fellow recruitment. This role leads program evaluation requirements, supports data analysis and reporting, manages recruitment initiatives, and contributes to the broader Community Service and Civic Engagement department.

Key Responsibilities & Accountabilities

Fellow Support & Program Management

• Attend all Fellow meetings, retreats, and events
• Manage and support a portfolio of 10-14 community partner sites and Fellows through regular check‑ins, site visits, and progress reports
• Lead 10-14 Fellow site visits annually
• Serve as a mediator for personnel matters, including conflict management, disputes, and performance management
• Manage and support all Fellows in successfully completing program requirements
• Manage 1-2 Senior Fellows
• Oversee program work‑study students
• Co‑lead trainings for members on leadership development and program requirements

Data & Evaluation

• Lead program data collection requirements
• Collect, assess, and compile Fellow and program accomplishment data
• Disseminate pre‑ and post‑survey tools, manage collection processes, and conduct statistical analysis
• Track program outcomes and ensure compliance with federal funders
• Complete required AmeriCorps reports
• Design reports and communications focused on program impact
• Monitor program compliance related to member timesheets, reporting, and documentation
• Support Fellows in completing data collection requirements
• Lead evaluation and reporting trainings for Fellows and community partner sites
• Provide ongoing technical assistance on evaluation requirements
• Manage the Fellow service hour tracking system, monthly reporting, and program evaluations
• Lead external evaluation activities with evaluation consultant
• Facilitate evaluation meetings
• Create and finalize surveys, disseminate to Fellows, and conduct preliminary data cleaning
• Support Director in writing annual federal grant application

Community Engagement Initiatives

• Lead a Martin Luther King Jr. Day of Service and Leadership event in partnership with host sites and members
• Develop grant processes, manage logistics, oversee project completion, and provide ongoing support
• Market events and support project execution

Fellow Recruitment

• Lead annual recruitment efforts to identify and select 40 AmeriCorps Fellows
• Develop recruitment strategy, including application process, interviews, host site coordination, materials, tracking systems, and outreach efforts
• Ensure compliance with AmeriCorps recruitment standards
• Conduct information sessions for prospective applicants
• Develop annual recruitment strategies, including social media promotion
• Support Fellow onboarding processes

Community Service & Civic Engagement Responsibilities

• Serve as an integral member of the Community Service and Civic Engagement team
• Attend regular department meetings
• Support university events and initiatives through planning, coordination, and attendance
• Assist in general departmental operations
• Complete additional duties as assigned

Minimum Qualifications

Required

• Bachelor's degree or equivalent experience
• 3‑5 years of relevant work experience
• Experience supporting and coaching young professionals
• Advanced organizational skills and strong attention to detail
• Experience and interest in research, data collection, and analysis
• Knowledge of or interest in principles and practices of evaluation and assessment
• Strong analytical skills
• Excellent time management skills
• Mature and professional approach to work
• Team‑oriented mindset
• Ability to receive and provide feedbackWillingness to learn and take on new challenges
• Strong passion for and commitment to MPF's mission of delivering resources to underserved youth and supporting the development of emerging community leaders

Preferred

• AmeriCorps and national or community service experience
• High level of creativity
• Strong sense of humor

Required Documents

• Resume
• Cover Letter

Position Type

Marketing and Communications

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit‑eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement – as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

107S

Expected Hiring Range:

$53,615.00 - $75,728.75

With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.

To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Boston-MA-Main-Campus/Program-Manager--Massachusetts-Promise-Fellowship_R140820