Manager, Customer Analytics & Reporting

Staples Advantage Canada; Framingham (MA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

PTO and holidays

Employee discounts

401(k) match

Wellness programs

Job summary

Staples is seeking an experienced Manager, Customer Reporting & Analytics (Sales Operations) to lead meaningful reporting and analytics that drive customer decisions and improve experiences. You will partner across Sales, Analytics, and BI teams to transform data into insights, automate processes, and shape scalable reporting solutions that create value for customers and the business.

In this role you will design and deliver customer reporting, develop data-driven processes with SQL, Python,

Qualifications

• Bachelor's degree in IS / analytics or related field; or equivalent work experience.
• 5+ years in analytics, reporting, BI, sales operations or related data role.
• Experience with report/dashboard development, automation, self-service analytics, data governance.
• Strong analytical and data modeling skills with trend analysis for insights.
• Proficiency with SQL and data visualization tools (Power BI/Tableau).
• Experience leading projects, improving processes, and enabling change.

Responsibilities

• Lead design and delivery of customer reporting, analytics, and automation to improve experience.
• Collaborate with Sales, BI, and cross-functional teams to translate requirements into scalable tools.
• Develop data-driven processes using SQL, Python, Power BI, Tableau, and similar platforms.
• Act as SME for reporting architecture, data governance, and data quality across the org.
• Identify opportunities to automate manual processes and streamline workflows.
• Analyze customer, operations, and sales data to uncover trends and provide strategic recommendations.
• Oversee delivery and adoption of new reporting capabilities, including testing and enablement.
• Build partnerships with internal teams, sponsors, vendors, and external stakeholders.
• Drive complex cross-functional projects from planning to implementation.
• Foster continuous improvement with analytics, automation, and scalable solutions.

Skills

SQL

Power BI

Tableau

Data visualization

Analytics

Education

Bachelor's degree in Information Systems

Master's degree in Information Systems

Tools

Python

R

Anaplan

Excel

Job description

Staples is business to business. You’re what binds us together.

Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meetour customers’unique needs. We are committed to understanding our customers andusebest-in-class sales tools and technology to find the best solutions.We’reconstantly discovering new ways to reach our goals, taking time to develop ourskillsand investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

As the Manager, Customer Reporting & Analytics (Sales Operations), you’ll lead the delivery of meaningful reporting and analytics that help customers make informed decisions and enhance their experience with Staples. Partnering across Sales, Analytics, and Business Intelligence teams, you’ll transform complex data into actionable insights, drive automation and process improvements, and help shape scalable reporting solutions that create value for both our customers and our business.

What you’ll be doing:

• Lead the design, delivery, and continuous improvement of customer reporting, analytics, and automation solutions that enhance the customer experience and support business growth.
• Partner with Sales, Sales Operations, Business Intelligence, and cross-functional stakeholders to translate business requirements into scalable reporting, dashboards, self-service tools, and actionable insights.
• Develop and optimize data-driven processes using tools such as SQL, Python, Power BI, Tableau, Anaplan, and other analytics platforms to improve operational efficiency and decision-making.
• Serve as a subject matter expert for reporting architecture, data governance, data quality, and business rules, ensuring consistent and reliable information across the organization.
• Identify opportunities to automate manual processes, streamline workflows, and implement technology solutions that reduce effort and improve business outcomes.
• Analyze customer, operational, and sales data to uncover trends, generate insights, and provide recommendations that support strategic initiatives and go-to-market decisions.
• Lead the delivery and adoption of new reporting capabilities, including requirements gathering, testing, deployment, change management, and user enablement.
• Build strong partnerships with internal teams, business sponsors, vendors, and external stakeholders to ensure reporting solutions meet evolving customer and business needs.
• Drive complex cross-functional projects from planning through implementation, managing priorities, risks, dependencies, and stakeholder alignment along the way.
• Champion a culture of continuous improvement, leveraging analytics, automation, and innovative thinking to create scalable solutions that help the business better serve its customers.

What you bring to the table:

• Passion for turning data into actionable insights that improve customer experiences and business outcomes.
• Ability to think strategically while balancing execution, priorities, and attention to detail.
• Strong problem-solving mindset with a natural curiosity to identify opportunities for improvement and innovation.
• Proven ability to build partnerships, influence stakeholders, and collaborate across cross-functional teams.
• Confidence communicating complex concepts to both technical and non-technical audiences.
• Customer-focused approach with the ability to understand business needs and translate them into effective solutions.
• Self-starter mentality with a high degree of ownership, accountability, and adaptability in a fast-paced environment.
• Passion for continuous improvement and leveraging technology to create scalable, efficient solutions.

Basic Qualifications:

• Bachelor's degree in Information Systems, Data Analytics, Business Analytics, Computer Science, Finance, Engineering, or a related field; or equivalent work experience.
• 5+ years of experience in analytics, reporting, business intelligence, sales operations, or a related data-focused role.
• Experience with report and dashboard development, reporting automation, self-service analytics, data integration, and data governance.
• Strong analytical, quantitative, and problem-solving skills, including data modeling, trend analysis, and business insights generation.
• Proficiency with SQL and data visualization tools such as Power BI, Tableau, or similar platforms.
• Experience leading projects, driving process improvements, and supporting change management initiatives.
• Ability to understand customer and business needs and translate them into scalable reporting and analytics solutions.

Preferred Qualifications:

• 3+ years of experience supporting data quality and governance initiatives.
• Experience using Python, R, or other analytical tools.
• Advanced Excel skills, including PivotTables, lookups, and complex models.
• Master's degree in Information Systems, Business, Analytics, Computer Science, or a related field.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.