Program Manager, Key Accounts

Jobtailor; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor seeks a seasoned Account Manager to provide exceptional service to large accounts in the environmental services sector. You will conduct site visits, manage highly transactional relationships, and implement retention plans to boost profitability.

The role requires a Bachelor's degree or equivalent, at least two years in relationship management within waste or related services, and the ability to work from Arizona.

Qualifications

• Bachelor's degree or equivalent with four years of relevant work experience in lieu of degree
• Minimum 2 years of relationship management experience in environmental, waste, or related service industry
• Must reside in Arizona due to business needs
• Must have or be willing to obtain REAL ID or TSA-approved alternative for travel or access to federal property
• Knowledge of customers, pricing, competition, and service strategies
• Ability to use WM sales productivity tools including Prospect/Customer Database, Proposal Program, and Pricing Tools

Responsibilities

• Provide exceptional customer service to large accounts.
• Handle after-hours calls and bid work.
• Conduct customer site visits and waste audits.
• Address safety concerns.
• Manage highly transactional accounts.
• Establish and maintain high customer satisfaction.
• Communicate and resolve unique customer issues.
• Execute retention-call plans to improve customer service and profitability.
• Match WM services to customer needs and communicate pricing and service strategies.
• Proactively engage other WM business opportunities and refer internally as appropriate.
• Propose customer solutions compliant with local, state, and federal regulations.
• Update and secure customer service agreements.
• Use WM sales productivity software tools effectively.

Skills

Customer Service

Relationship Management

Sales Productivity Tools

Education

Bachelor's Degree (accredited) in Sales/Marketing/Business Admin

High School Diploma or GED + 4 years related experience

Tools

WM Sales Productivity Software

Prospect and Customer Database

Proposal Program

Pricing Tools

Job description

• Provide exceptional customer service to large accounts
• Handle after-hours calls and bid work
• Conduct customer site visits and waste audits
• Address safety concerns
• Manage highly transactional accounts
• Establish and maintain high customer satisfaction
• Communicate and resolve unique customer issues
• Execute retention-call plans to improve customer service and profitability
• Match WM services to customer needs and communicate pricing and service strategies
• Proactively engage other WM business opportunities and refer internally as appropriate
• Propose customer solutions compliant with local, state, and federal regulations
• Update and secure customer service agreements
• Use WM sales productivity software tools effectively

Requirements

• Bachelor's Degree (accredited) in Sales, Marketing, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 2 years of relationship management experience in environmental, waste or related service industry, in addition to education requirement
• Must reside in Arizona based on business need
• Must have, or be willing to obtain, a REAL ID or TSA-approved alternative if required for air travel or access to federal property
• Knowledge of customers, pricing, competition, and service strategies
• Ability to use WM sales productivity software tools, including Prospect and Customer Database, Proposal Program, and Pricing Tools

Core Competencies

Demonstrates expertise in customer service and relationship management within the environmental and waste service industry, focusing on customer satisfaction, compliance with regulations, and effective use of sales productivity tools.

Highest-signal resume keywords

• Customer Service Excellence
• Relationship Management
• Sales Productivity Software Proficiency
• Regulatory Compliance Knowledge
• Waste Industry Experience

Hard Skills

• Customer Site Visits
• Waste Audits
• Retention-Call Plans
• Pricing Strategies
• Service Strategies

Soft Skills

• Problem Solving
• Communication
• Customer Engagement

Certifications & Qualifications

• REAL ID
• TSA-Approved Alternative

Industry Keywords

• Environmental Services
• Waste Management
• Customer Satisfaction
• Transactional Accounts
• Safety Concerns

Tools & Technologies

• WM Sales Productivity Software
• Prospect and Customer Database
• Proposal Program
• Pricing Tools