Program Manager/Engagement Manager (386)

iTech AG in; Arlington (VA); On-site; USD 120,000 - 155,000; Full time

Job summary

iTech AG is seeking a Technical Project/Program Manager to lead ServiceNow initiatives across presales, prototypes, and solution delivery for federal and commercial programs. You will partner with architects and cross-functional teams to design compelling demos, drive IT modernization, and launch new offerings that align with customer needs and business growth.

The role requires strong program management, ServiceNow expertise, and exceptional communication to support proposals, multiclip

Qualifications

• 7+ years of professional experience, with at least 3 years on the ServiceNow platform.
• Proven PM experience in ServiceNow projects, presales, prototypes, and demos.
• Strong knowledge of Agile and IT modernization principles.
• Excellent written and verbal communication skills.
• Experience crafting proposals and supporting business development.

Responsibilities

• Lead ServiceNow-focused initiatives from presales to delivery.
• Collaborate with architects and leadership to design demos and prototypes.
• Coordinate multiple ServiceNow projects with cross-functional teams.
• Advise on presales activities and capture customer needs.
• Support proposal development and client meetings.
• Maintain high-quality delivery and continuous improvement.

Skills

ServiceNow Platform

Program Management

Agile Methodologies

Presales & Demos

Proposal Development

Stakeholder Communication

Education

Bachelor's degree or higher

PMP Certification

Tools

MS Office Suite

PowerPoint

Job description

OVERVIEW

iTech AG is seeking a Technical Project/Program Manager to lead initiatives centered around ServiceNow presales, prototypes, and solution delivery across multiple projects and programs. This role focuses on strategic leadership, enabling innovation through collaboration with architects, developing compelling demos and prototypes, and aligning solutions with customer needs and business growth objectives. The ideal candidate will combine program management expertise with deep knowledge of the ServiceNow platform to drive IT modernization and deliver transformative solutions, manage the launch of new offerings, and support marketing and documentation of new solutions. This position offers the opportunity to contribute directly to iTech AG’s growth as a ServiceNow Elite Partner by fostering innovation, supporting business development, and enhancing technical delivery.

ROLES AND RESPONSIBILITIES

• Lead and manage initiatives that showcase the capabilities of the ServiceNow platform, driving innovation through pre-sales, prototypes, and internal lab development, working with ServiceNow to launch offerings, and support documentation for launching of internal offerings.
• Collaborate with technical architects and leadership to design and deliver compelling demos, prototypes, and proposal content that align with customer missions and iTech AG’s strategic objectives. Create compelling PowerPoints and recordings of key demos, features, and benefits.
• Coordinate activities across multiple ServiceNow-focused projects, ensuring alignment with iTech AG’s innovation and growth goals while delivering value to federal customers.
• Act as a key advisor in presales and program activities, understanding customer needs, developing solutions, and articulating the value of ServiceNow in modernizing IT and business processes.
• Partner with cross-functional teams, including technical architects, developers, and capture teams, to ensure high-quality outcomes and continuous improvement.
• Support proposal development, writing, and presales customer meetings. Coordinate meetings, and action items, and track trends, capabilities, and best practices to inform strategy and solution development.
• Perform other duties as assigned.

MINIMUM QUALIFICATIONS

• Minimum of 7 years of professional experience, with at least 3 years focused on the ServiceNow platform.
• Proven experience in ServiceNow project and program management, ideally including presales, prototypes, and demo activities.

• Strong understanding of Agile methodologies and IT modernization principles.
• Excellent written and communications skills.

• Experience in crafting proposal content and contributing to business development efforts.

EDUCATION AND CERTIFICATIONS

• Bachelor's degree or higher.
• PMP required

PREFERRED QUALIFICATIONS

• ServiceNow certifications preferred

SECURITY CLEARANCE

• Active Public Trust or the ability to obtain a Public Trust.

• Pursuant to a government contract, this position requires U.S. Citizenship.

Equal Opportunity Employer, including disability and veterans.