Program Manager (Intel)

Appian; McLean (VA); Presencial; USD 150 000 - 300 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401(k) with company match

Medical, dental, and vision insurance

Parental leave

Wellness programs

Resumo da oferta

Appian is seeking a Program Manager (Intel) to design and deliver mission-critical customer success programs for Intel customers from our McLean headquarters. This role requires in-person collaboration 4-5 days a week to drive cross-functional initiatives with CS, Sales, Product, Engineering, and Professional Services.

You will define strategic roadmaps, establish KPIs, and manage adoption, value realization, and renewal efforts for IC clients, including handling sensitive government engagements

Qualificações

• 10+ years of program management or customer success in B2B SaaS.
• Experience leading enterprise-wide cross-functional initiatives.
• Active TS/SCI security clearance with polygraph.
• Ability to develop and execute strategic roadmaps aligned with objectives.
• Strong data analytics and KPI management.

Responsabilidades

• Architect and execute enterprise-wide customer success programs for Intel.
• Coordinate across CS, Sales, Product, Engineering, and Professional Services to ensure seamless customer experiences.
• Define KPIs such as NPS, churn, renewal, health scores and adoption metrics.
• Lead large-scale cross-functional initiatives from initiation to completion.
• Partner with senior stakeholders to align priorities with business objectives.

Conhecimentos

Program management

Cross-functional leadership

Strategic roadmapping

Data-driven management

Stakeholder influence

TS/SCI clearance

Formação académica

Bachelor's degree or higher in Business, Information Systems, Engineering, or related field

Ferramentas

Salesforce

Gainsight

Totango

Descrição da oferta de emprego

**Program Manager (Intel)**McLean, VA | Work Model: On-site at Appian Headquarters*Design and deliver mission-critical Appian customer success programs for Intel customers.***ABOUT THE TEAM**The Customer Success team at Appian supports the nation's most critical government agencies to deliver AI-Powered Process Automation solutions that transform mission outcomes. This team owns the full customer lifecycle—from strategic onboarding through expansion and renewal—ensuring our Intel Community customers realize measurable value and operational excellence. **THE OPPORTUNITY**Appian is expanding its footprint within the IC, and this role sits at the center of that growth. You will architect and lead high-impact programs that ensure our most sensitive government clients achieve mission success with our AI-Powered Process Automation platform. This is a rare opportunity to define best practices, influence cross-functional strategy, and drive measurable outcomes in one of the most demanding and rewarding sectors in enterprise software.*This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 4 - 5 days per week to foster that culture, ensure we thrive through shared ideas and teamwork, and maximize opportunities to connect with the exceptional people across Appian. While working in-person with customers is our main priority, we also believe the office environment enables more opportunities to celebrate wins, collaborate effectively, and build strong relationships across teams.***WHAT YOU'LL DO*** Architect and execute enterprise-wide customer success programs including onboarding frameworks, adoption playbooks, value realization strategies, and renewal campaigns tailored to Intel community requirements and mission criticality.* Lead large-scale, cross-functional initiatives from initiation to completion, coordinating across Appian Customer Success, Sales, Product, Engineering, and Professional Services to deliver seamless customer experiences and measurable outcomes.* Partner with senior stakeholders across IC customers and internal teams to define strategic roadmaps, influence decision-making, and align program priorities with both customer missions and Appian business objectives.* Establish and monitor key performance indicators such as Net Promoter Score, churn rates, renewal rates, customer health scores, and adoption metrics to drive continuous improvement and demonstrate program impact.**REQUIRED QUALIFICATIONS*** Education: Bachelor's degree or higher in Business Administration, Information Systems, Public Administration, Engineering, or a related field.* Intel Focus: Experience working with the Intel Community and understanding of mission-critical customer requirements.* Experience: 10+ years of experience in program management or customer success within B2B SaaS environments, with demonstrated success driving enterprise-wide initiatives.* Program Leadership: Proven ability to lead cross-functional projects and customer success programs from design through execution, including onboarding, adoption, value realization, and renewal strategies.* Strategic Roadmapping: Experience developing and executing strategic roadmaps that align customer outcomes with business objectives and drive measurable impact.* Data-Driven Management: Strong analytical skills with hands-on experience managing professional services and contract KPIs for program optimization.* Stakeholder Influence: Demonstrated ability to engage, influence, and build trust with senior stakeholders across customer organizations and internal cross-functional teams.* Security Clearance: Active TS/SCI security clearance with polygraph.**PREFERRED QUALIFICATIONS*** Certifications: Advanced certifications such as PMP, CSM, or equivalent program management credentials.* Technology Proficiency: Hands-on experience with CRM software such as Salesforce and customer success platforms such as Gainsight or Totango.* Federal Procurement Knowledge: Familiarity with federal procurement processes, compliance requirements, and contracting vehicles.* We value experience with enterprise platforms as these skills translate well into our Enterprise-Grade Orchestration environment.The base salary range provided represents a good faith and reasonable estimate of the range at the time of posting. In addition to the base salary, this position is eligible for a government clearance differential. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance.In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards.Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans.Base Salary Range$150,000—$300,000 USD