Program Assistant / Motor Carrier Processing Specialist III - 193899

State of South Carolina; Blythewood (SC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and sick leave

Paid holidays

State retirement plan

Job summary

The State of South Carolina's Department of Motor Vehicles (SCDMV) seeks a dedicated Program Assistant in Blythewood to join the Motor Carrier Processing Unit. You will play a key role in processing MCS transactions, determining documentation adequacy, and maintaining accurate records for audits and reporting.

Applicants should demonstrate proficiency with Microsoft Office, the SCDMV Phoenix/Celtic MCS systems, and the ability to work with federal and state compliance processes.

Qualifications

• High school diploma (or equivalent).
• Bachelor’s degree may substitute for required experience.
• Ability to learn and explain SCDMV policies and MCS requirements.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook).
• Knowledge of SCDMV Phoenix and Celtic MCS systems is a plus.

Responsibilities

• Processes MCS transactions for programs (IRP, IFTA, UCR) and CMV activities, including titles, accounts, renewals, and amendments.
• Verifies documents and carrier status using FMCSA/PRISM and state/federal systems before issuing credentials.
• Maintains accurate records and reports for audits, peer reviews, and data uploads; supports daily office tasks and revenue reconciliation.
• Retains department records; provides customer records/reports for upper management.
• Tracks productivity and maintains output percentages as instructed.
• Performs other duties as required by supervisor and the Chief of MCS.

Job description

Job Responsibilities

Are you a team player with excellent leadership skills, techniques, and the ability to work in a collaborative environment? Do you have the ability to manage multiple tasks concurrently? If so, we may have an opportunity for you! We are seeking an experienced Program Assistant to join our team. The SCDMV helps maximize value through vendor relationships and ensures our internal and external business partners have the tools they need to succeed. If you're ready to take your career to the next level and gain valuable experience, apply today!

This position is located in the Motor Carrier Processing Unit, Motor Carrier Services, at SCDMV Headquarters in Blythewood, SC.

Responsibilities Of The Motor Carrier Processing Specialist III

• Processes MCS transactions for all programs (i.e. IRP, IFTA, UCR, etc.), interstate and intrastate CMV's, including but not limited to title work, new IRP/IFTA accounts and e-forms, reinstatements, IFTA tax returns and amendments, HVUT tax, renewals, add, transfers, add, w/transfer, delete vehicles, and other non-routine transactions for customers.
• Evaluates documents provided by the customer to determine if the appropriate and compliant documentation is being submitted. Verifies carrier’s status utilizing FMCSA/PRISM and/or other state/federal system applications prior to issuing credentials. Ensures customer account is updated and accurate in MCS system (i.e. suspended, closed, revoked, out of service, etc.).
• Supports all office-related tasks associated with the daily processing of all MCS programs including call rotation for Motor Carrier Services Information Center (MCIC) and special projects as required. Reconciles inventory, completes end of day processes, prepares summary report of daily activities, and accounts for and balances revenue collected with transactions processed.
• Retains accurate department records for state, federal and program reporting; ensures carrier's information is stored in the document management system so that supporting documentation is made available for peer review, audits, member jurisdictions, enforcement, administrative hearings, suspensions, cancellations, and data uploads. Researches and provides customer records/reports for upper management.
• Maintains professional growth and development to keep abreast of the programs administered through MCS, the MCS systems, and state/federal regulations and reporting. Reports productivity stats daily and maintains output percentages set by the department.
• Performs other duties as required by their supervisor and the Chief of MCS.

Minimum Requirements

Minimum and Additional Requirements

• A high school diploma and relevant program experience. A bachelor’s degree may be substituted for the required program experience.

Agency Requirements

• Must complete a nationwide criminal background check to include finger printing.

Additional Requirements

• Ability to learn and explain SCDMV policies/procedures and MCS program requirements to customers.
• Maintain up-to-date knowledge of the status of MCS program areas.
• Ability to communicate effectively, both orally and in writing.
• Intermediate skills in Microsoft Office products including Excel, PowerPoint, Word, Outlook, and with the internet for the purpose of research.
• Proficiency in using various forms of technology and system applications.
• Knowledge of SCDMV Phoenix and Celtic MCS systems a plus.
• Works independently with limited supervision after a period of training.
• Requires a high degree of self-motivation, integrity, initiative, and professionalism.
• Must ensure that the SCDMV policies and operational procedures are followed.
• Works in a general office environment.
• May be required to work extended hours outside of the normal scheduled work week.
• Some overnight travel may be required.
• Must be able to lift 10-15 lbs.
• The work requires sitting for prolonged periods of time and significant time spent at a computer.

Preferred Qualifications

Agency Preferred

• A high school diploma and two (2) years relevant job experience or an equivalent combination of education, training, and related experience. An equivalent education and relevant experience may be accepted with prior approval.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So what are you waiting for?

Come be a part of a remarkable team within a growing agency that is always striving to improve the customer experience!

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note:

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.