Program Manager II / Regional Manager - 193325

State of South Carolina; South Carolina; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Job summary

State of South Carolina is seeking a Regional Manager to lead multiple DMV service channels and mentor teams across the state. The role requires statewide travel, policy interpretation, and collaboration with internal and external stakeholders to improve customer service and processes.

Ideal candidates hold a bachelor's degree with program management experience and are prepared for a fast-paced, high-responsibility environment with 24/7 readiness for emergencies.

Qualifications

• Bachelor's degree and relevant program management experience.
• Willingness to travel statewide and maintain 24/7 readiness.
• Ability to interpret policies and lead teams.

Responsibilities

• Assess branch office, contact center, mobile, and web email operations.
• Coordinate training with Examiner Training Unit.
• Resolve issues and improve customer service.
• Process expense claims and regional nominations.
• Research new technologies and coordinate with external stakeholders.
• Perform other duties as assigned.

Skills

Program management

Leadership

Education

Bachelor's degree in a relevant field

Job description

Are you passionate about management? Are you able to work in a fast-paced environment and successfully navigate priorities? If so, we may have an amazing opportunity for you to join our team as a Regional Manager. Come discover your next exciting career with the SCDMV! Regional Managers not only lead the way in a result-oriented environment, but they also help mentor their team for success.

Employee will be required to travel throughout the assigned Branch Services Region and throughout the state as needed, to include DMV Headquarters located in Blythewood, SC.

******** This is an internal job posting for Current DMV Employees only ********

Responsibilities of the Regional Manager

• Assess branch office, contact center, mobile, and web email operations, and performance by visiting offices to ensure adherence to policies/procedures. Provide guidance and support to branch office and contact center management teams with interpretation and implementation of policies/processes.
• Assists with identifying training curriculum and needs. Coordinates training with Examiner Training Unit and Organizational Change & Alignment.
• Coordinates with appropriate directorate to resolve customer service, technology, compliance, and administrative issues. Reports any issues or obstacles that could deter delivery of efficient customer service. Fosters and maintains collaborative relationships both internal and external to the agency to ensure call resolution, customer satisfaction, and improved processes.
• Responsible for processing SuccessFactors, expense claims, regional award nominations, and approving shopping carts for branch offices and relief examiners.
• Research (AAMVA, other states) to identify new technologies, programs, and procedures to improve customer, as well as coordinate with external agencies/stakeholders (i.e. counties) to resolve issues and improve customer service. Assists with facilities planning - maintenance and capital improvements.
• Any other duties as assigned by manager.

Minimum Requirements

• A bachelor's degree and relevant program management experience. An equivalent combination of education and relevant experience maybe accepted with prior approval.

Agency Requirements

• Must complete a nationwide criminal background check to include fingerprinting.
• Must possess a valid South Carolina driver’s license.
• Requires region wide travel throughout a Branch Services Region that includes the total number of Branch Offices assigned to the Region.

Additional Requirements

• Extensive knowledge of DMV Office policies and procedures, South Carolina motor vehicle laws and regulations and state employment procedures.
• Ability to interpret and apply rules and regulations, manage multiple tasks simultaneously and communicate effectively.
• Ability to design and organize office space and equipment for optimal usage and production.
• This management position reports directly to the Branch Services Officer with limited supervision.
• This position requires a self-motivated individual who can work independently as well as a team member and who exercises discretion and judgement in making sound decisions.
• Incumbent will work in a climate controlled office setting as well as attend management related workshops and meetings as necessary.
• The position will require statewide travel, is on call 24/7, and subject to working beyond normal schedule in order to complete job assignments or address emergency situations.

Preferred Qualifications

• A bachelor's degree with four (4) years management experience. An equivalent combination of education and relevant experience may be accepted with prior approval.

What’s in it for you?

At the SCDMV you get to be part of an exceptional team and diverse culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.

The South Carolina DMV offers a robust and competitive benefits program.

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also available for temporary employees working over 30 hours per week)
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
• An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household

So, what are you waiting for?

We're excited to hear from everyone with the skills, experience, and passion to do a great job.

Additional Comments

The Department of Motor Vehicles is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education.

Applicants must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.