Program Manager II, Delivery Quality & Process Integration, NA Grocery Delivery

Amazon; Nashville (TN); On-site; USD 67,000 - 117,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Job summary

Amazon's NA Grocery Delivery team is seeking a Program Manager to own upstream delivery process integration and drive measurable improvements across the SSD-G pipeline. You will connect station operations, fulfillment, and last mile, ensuring timeliness, order quality, and SLA compliance through data-driven initiatives.

You will identify gaps, track KPIs, surface upstream breakdowns, and collaborate cross-functionally to design and implement solutions that reduce delivery defects and mismatches,

Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical field.
• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Advanced Excel (Pivot Tables, VLookups) and SQL experience.
• Experience working cross-functionally with tech and non-tech teams.

Responsibilities

• Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.
• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.
• Build reporting and dashboards that provide visibility into upstream process health and performance.
• Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

Skills

Program management

Data-driven

Cross-functional collaboration

Education

Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

Tools

Excel (Pivot Tables, VLookUps)

SQL

Job description

Description

Join Amazon's NA Grocery Delivery team as a Program Manager, where you will serve as the central point of contact on the delivery team for driving initiatives that streamline upstream operations processes critical to Sub Same Day Grocery (SSD-G) delivery outcomes. In this role, you will bridge the gap between station operations, fulfillment processes, and last mile delivery, ensuring that upstream workflows are optimized to support delivery timeliness, order quality, and SLA compliance.

As the owner of SSD-G delivery process operations integration, you will identify and track KPIs across the end-to-end delivery pipeline, surface gaps where upstream process breakdowns drive downstream delivery defects, and work cross-functionally to design and implement solutions. This includes owning the identification of virtual-physical mismatches that create delivery failures, monitoring order damage and quality metrics, and driving accountability for key SLA compliance across partner teams. You will ideate, create, design, and drive completion of deliverables that structurally improve the connection between upstream operations and delivery outcomes.

Key job responsibilities

• Define and maintain the metrics framework that connects upstream process performance to SSD-G delivery outcomes.

• Serve as the delivery team's single-threaded POC for upstream operations partners, building relationships and driving alignment across teams.

• Build reporting and dashboards that provide visibility into upstream process health and

• Drive deliverables end-to-end, from scoping and design through execution and sustained performance tracking.

A day in the life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage

• Maternity and Parental Leave Options

• Paid Time Off (PTO)

• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

Basic Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field

• 3+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience

• 3+ years of driving process improvements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application & hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, NY, New York - 81,600.00 - 142,800.00 USD annually

USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually

USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually