Sr. Program Manager, Same Day Programs, Operation Integration - SSD

Amazon; Nashville (TN); On-site; USD 104,000 - 185,000; Full time

Job summary

An established industry player is seeking a Sr. Program Manager to lead strategic projects within their Same Day Programs. This role is critical for innovating fulfillment operations and driving efficiency across the organization. The ideal candidate will possess strong project management skills, a keen analytical mind, and the ability to influence stakeholders effectively. You will be responsible for scoping large projects, managing timelines, and presenting updates to senior management. Join a dynamic team that values creativity and continuous improvement, and make a significant impact in a fast-paced environment.

Qualifications

• 4+ years of program or project management experience.
• Experience using data and metrics to drive improvements.

Responsibilities

• Drive innovation to improve fulfillment and delivery processes.
• Partner with teams to standardize complex projects.

Skills

Project Management

Data Analysis

Cross-functional Coordination

Communication Skills

Problem Solving

Strategic Thinking

Education

Bachelor's Degree

Master's Degree or MBA

Job description

Sr. Program Manager, Same Day Programs, Operation Integration - SSD

Job ID: 2863819 | Amazon.com Services LLC

The Rapid and Rural Logistics organization is looking for a Sr. Program Manager with a delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations. A robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long-term roadmaps will help develop new innovations. This role will play a critical role in the future strategy for the same day program. It requires a high level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders. This role requires scoping large ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management, and executive presentation skills are essential.

Key job responsibilities

1. Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network.
2. Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve R2L goals.
3. Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross-functional teams.
4. Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities.
5. Developing Amazon best practices for internal operations.
6. Leveraging analytics to support the future state of the business.

The Sr. Program Manager will also demonstrate:

• Confidence operating in a highly ambiguous and iterative business space.
• High attention to detail including proven ability to manage multiple, competing priorities simultaneously.
• Willingness to challenge and influence big leaders.
• Ability to think strategically and execute methodically.
• Ability to work in a fast-paced environment where continuous innovation is desired.
• Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases.
• Ability to clearly communicate data insights to others.
• Ability to deep dive and leverage data to provide insights to drive business decisions.

This role may require up to 25% travel a year.

BASIC QUALIFICATIONS

• Bachelor's degree.
• 4+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.
• Experience implementing repeatable processes and driving automation or standardization.

PREFERRED QUALIFICATIONS

• 2+ years of driving process improvements experience.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit this link.

Posted: March 18, 2025 (Updated about 6 hours ago)