Program Manager, SSD Ops Integration, SSD Ops Integration

Amazon; Bellevue (WA); On-site; USD 75,000 - 115,000; Full time

Job summary

Join a forward-thinking company as a Program Manager in SSD Ops Integration, where your expertise in project management and data analysis will drive innovation in fulfillment operations. You will own strategic projects, collaborating with diverse teams to optimize processes and enhance efficiency. This role demands a proactive mindset, allowing you to tackle ambiguous challenges and deliver impactful results. If you thrive in a fast-paced environment and are passionate about continuous improvement, this opportunity is perfect for you. Embrace the chance to shape the future of operations in a dynamic setting, where your contributions will be valued and recognized.

Qualifications

• 3+ years of program or project management experience.
• Advanced knowledge of Excel and SQL required.

Responsibilities

• Drive innovation to improve fulfillment processes and reduce costs.
• Manage and execute complex projects with cross-functional teams.

Skills

Project Management

Data Analysis

Process Improvement

Stakeholder Management

Strategic Thinking

Communication Skills

Education

Bachelor's Degree

Tools

Excel (Advanced)

SQL

Job description

Program Manager, SSD Ops Integration

Sub Same Day (SSD) Ops Integration is looking for a Program Manager with a record of delivering results and proven project management experience to own and execute strategic, cross-functional operations and technology projects for our faster than Same Day operations.

Robust understanding of fulfillment operations including under-the-roof processes, inventory flows, constrained FC assets (capacity and labor), quality, and long term roadmaps will help develop new innovations. This role will play a critical role in the tool development for sub-same day networks capacity management systems, end-to-end flow products and scoping new business programs. It requires a high-level of ownership over the end-to-end process, the ability to think outside of the box, willingness to disrupt the current processes to create a new process, the ability to design sustainable solutions and influence stakeholders.

This role requires scoping large, ambiguous projects, managing to project timelines, and communicating to senior management on status, risks, and process/product changes. Cross-team coordination, project management and executive presentation skills are essential.

Key job responsibilities

1. Driving innovation that improves the under-the-roof processes and continuously removes cost from our fulfillment and delivery network
2. Partnering with cross-functional teams to plan, organize, execute, and standardize complex projects to achieve 2024 variable cost, quality, and expansion goals
3. Gathering and analyzing data across fulfillment and delivery functions to establish global standards for operations and other cross functional teams
4. Analyzing and solving operational barriers with a focus on understanding root causes and driving forward opportunities
5. Developing Amazon best practices for internal operations
6. Leveraging analytics to support the future state of the business

The Program Manager will also demonstrate:

1. Confidence operating in ambiguous and iterative business space
2. Attention to detail including proven ability to manage multiple, competing priorities simultaneously
3. Ability to think strategically and execute methodically
4. Ability to work in a fast-paced environment where continuous innovation is desired
5. Ability to clearly communicate data insights to others

A day in the life
Candidate should expect to take ownership in managing and delivering on several milestone programs throughout calendar year, meeting and aligning with various stakeholders throughout the life-cycle of their program(s) to ensure entitlement success. Expected to document and share results of programs with internal leadership team, and participate in any associated training, testing, and support of launch programs as needed.

BASIC QUALIFICATIONS

1. Bachelor's degree
2. 3+ years of program or project management experience
3. 3+ years of defining and implementing process improvement initiatives using data and metrics experience
4. Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
5. Experience using data and metrics to determine and drive improvements
6. Experience working cross functionally with tech and non-tech teams

PREFERRED QUALIFICATIONS

1. 3+ years of driving end to end delivery, and communicating results to senior leadership experience
2. 3+ years of driving process improvements experience
3. Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
4. Experience building processes, project management, and schedules

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.