Program Manager II - Labor & Scheduling (UKG Pro Expert)

Amazon Inc.; Chicago (IL); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon.com Services LLC in Chicago is seeking a Program Manager II on the OE team to own programs end-to-end—from identifying performance gaps in store-level data to designing scalable solutions and driving execution with cross-functional partners.

The role requires deep knowledge of UKG Pro scheduling and the ability to translate scheduling configurations into store-level labor outcomes, plus strong data analysis and AI-enabled diagnostics to surface actionable insights.

Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree, Operations Management, or related field
• 5+ years of experience in retail operations, UKG Pro, program management, or a related discipline with demonstrated business results
• Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions
• Proven track record of managing cross-functional projects from initiation through delivery
• Ability to operate independently and deliver results in ambiguous, fast-paced environments
• Strong written and verbal communication skills with the ability to present to senior leadership

Responsibilities

• A solid understanding of UKG Pro scheduling—including labor scheduling workflows, schedule generation and optimization, and how scheduling configurations translate to store-level labor outcomes. You should be comfortable navigating UKG Pro, interpreting scheduling data, and advising operators on best practices.
• Own and deliver operations engagement programs (focused on Labor and Scheduling) that drive measurable impact to store profitability, labor efficiency, and customer experience metrics
• Dive deep into store-level performance data to identify root causes of operational gaps—staying operationally fluent in the tools and systems that drive store performance
• Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions
• Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS
• Design and deliver Labor and Scheduling training/support programs that meet operators where they are—recognizing different experience levels and building capabilities that serve customers
• Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute—serving as one aligned voice across the organization
• Lead complex projects from concept through delivery with confidence and urgency—making the call on two-way door decisions and escalating one-way doors for support

Skills

Program management

Cross-functional work

Data analysis

UKG Pro scheduling

Retail operations

Education

Bachelor's degree

Tools

Excel

QuickSight

AI tools

Job description

Amazon.com Services LLC in Chicago is seeking a Program Manager II on the OE team to own programs end-to-end—from identifying performance gaps in store-level data to designing scalable solutions and driving execution with cross-functional partners.

The role requires deep knowledge of UKG Pro scheduling and the ability to translate scheduling configurations into store-level labor outcomes, plus strong data analysis and AI-enabled diagnostics to surface actionable insights.