Program Manager II: Labor & Scheduling (UKG Pro)

Amazon Inc.; Austin (TX); On-site; USD 74,000 - 130,000; Full time

Benefits offered by this job

Health insurance

RSUs

Paid time off

Job summary

Amazon.com Services LLC seeks a Program Manager II for the OE team to own programs end-to-end, from problem identification to scalable solutions and cross-functional execution. You will leverage UKG Pro scheduling knowledge, data analytics, and AI tools to surface actionable insights guiding store-level decisions.

Success means building repeatable capabilities with measurable outcomes, driving labor efficiency and profitability while upholding a high quality standard across WWGS.

Qualifications

• 3+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Bachelor's degree, Operations Management, or related field.
• 5+ years of experience in retail operations, UKG Pro, program management, or a related discipline with demonstrated business results.
• Experience with data analysis and visualization tools (e.g., Excel, AI, QuickSight) to inform operational decisions.
• Proven track record of managing cross-functional projects from initiation through delivery.
• Ability to operate independently and deliver results in ambiguous, fast-paced environments.
• Strong written and verbal communication skills with the ability to present to senior leadership.

Responsibilities

• Own and deliver operations engagement programs (focused on Labor and Scheduling) that drive measurable impact to store profitability, labor efficiency, and customer experience metrics.
• Dive deep into store-level performance data to identify root causes of operational gaps—staying operationally fluent in the tools and systems that drive store performance.
• Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions.
• Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS.
• Design and deliver Labor and Scheduling training/support programs that meet operators where they are—recognizing different experience levels and building capabilities that serve customers.
• Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute—serving as one aligned voice across the organization.
• Lead complex projects from concept through delivery with confidence and urgency—making the call on two-way door decisions and escalating one-way doors for support.

Skills

Program management

Data analysis

Cross-functional collaboration

Communication skills

UKG Pro scheduling knowledge

Education

Bachelor's degree in Operations Management

Tools

Excel

AI tools

QuickSight

Job description

Amazon.com Services LLC seeks a Program Manager II for the OE team to own programs end-to-end, from problem identification to scalable solutions and cross-functional execution. You will leverage UKG Pro scheduling knowledge, data analytics, and AI tools to surface actionable insights guiding store-level decisions.

Success means building repeatable capabilities with measurable outcomes, driving labor efficiency and profitability while upholding a high quality standard across WWGS.