Program Manager II, Labor & Scheduling (UKG Pro)

Amazon Inc.; Denver (CO); On-site; USD 74,000 - 130,000; Full time

Job summary

Amazon.com Services LLC in Denver seeks a Program Manager II on the OE team to own programs end-to-end, solving store-level scheduling and labor optimization challenges. You will use UKG Pro scheduling knowledge, analyze data, and drive cross-functional execution with a high bar for quality.

This role blends strategy with hands-on delivery to build scalable, repeatable solutions for WWGS. You will translate complex operational challenges into actionable insights that inform store-level decisions

Qualifications

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor's degree, Operations Management, or related field
• 5+ years of experience in retail operations, UKG Pro, program management, or related discipline with demonstrated business results
• Experience with data analysis and visualization tools (Excel, AI, QuickSight) to inform operational decisions
• Proven track record of managing cross-functional projects from initiation through delivery
• Ability to operate independently and deliver results in ambiguous, fast-paced environments
• Strong written and verbal communication skills with the ability to present to senior leadership

Responsibilities

• Own and deliver operations engagement programs (focused on Labor and Scheduling) that drive measurable impact to store profitability, labor efficiency, and customer experience metrics
• Dive deep into store-level performance data to identify root causes of operational gaps—staying operationally fluent in the tools and systems that drive store performance
• Leverage AI-powered diagnostics and data-driven analytics to identify performance opportunities and deliver actionable insights that inform operational decisions
• Identify and apply operational insights from both Amazon and Whole Foods Market to strengthen store performance and drive unified best practices across WWGS
• Design and deliver Labor and Scheduling training/support programs that meet operators where they are—recognizing different experience levels and building capabilities that serve customers
• Collaborate with cross-functional partners to provide clear, consistent direction operators can trust and execute—serving as one aligned voice across the organization
• Lead complex projects from concept through delivery with confidence and urgency—making the call on two-way door decisions and escalating one-way doors for support

Skills

Program management

Cross-functional collaboration

Data analysis

Communication

Leadership

Ambiguity handling

Education

Bachelor's degree in operations management or related field

Tools

Excel

AI

QuickSight

Job description

Amazon.com Services LLC in Denver seeks a Program Manager II on the OE team to own programs end-to-end, solving store-level scheduling and labor optimization challenges. You will use UKG Pro scheduling knowledge, analyze data, and drive cross-functional execution with a high bar for quality.

This role blends strategy with hands-on delivery to build scalable, repeatable solutions for WWGS. You will translate complex operational challenges into actionable insights that inform store-level decisions