Program Manager II — Healthcare Program Operations

Mount Sinai Medical Center; New York (NY); On-site; USD 65,000 - 125,000; Full time

Job summary

The Mount Sinai Health System in New York, NY seeks a Program Manager II to oversee a large complex program, ensuring goals are met within time and budget constraints and coordinating cross‑functional teams.

Responsibilities include managing daily operations, staff scheduling, leading meetings, supervising staff, optimizing Pyxis use, developing program goals, conducting needs assessments, budgeting, and reporting to stakeholders to improve patient safety and service quality.

Qualifications

• Bachelor's degree or greater preferred, or combination of applicable experience and education
• PTCB/NHA Certification required
• Knowledge of EPIC and Pyxis ES preferred

Responsibilities

• Manages day-to-day operational and personnel issues
• Prepares and manages staff schedules
• Manages departmental projects to achieve goals, maintains regulatory compliance, enhances quality, improves patient safety and optimizes operational efficiency
• Schedules and leads department and interdisciplinary meetings
• Supervises direct report staff including participation in hiring decisions, disciplinary action and completion of annual performance appraisals
• Optimize utilization of Pyxis equipment
• Develops and independently implements new or revised program goals, strategies and objectives to sustain and grow programs and services
• Performs needs assessments and analyzes and studies participant, member and community needs for basis of program development
• Develops and schedules a program work plan in accordance with specifications, objectives and funding limitations; oversees daily operations and coordinates program activities through assigned staff; prioritizes and delegates work activities
• Prepares budget proposals and recommendations and establishes a budget control system for controlling expenditures; controls expenditures in accordance with budget allocations; recommends equipment and resources for program
• Prepares proposals for corporate and foundation funding and/or funding continuation from outside sponsors/donors
• Represents the Program to the public, key stakeholders and other interested parties
• Confers with and advises staff and others to provide technical advice, problem solving assistance, answers to questions and program goals and policy interpretations; refers to appropriate department or person when unable to respond
• Prepares periodic reports, financial statements and records on program activities, progress, status or other special reports for management or outside agencies/funders
• Evaluates program effectiveness to develop and implement improved methods; devises evaluation methodology and implements; analyzes results and takes proper action based on outcome
• Reviews applications or other program documents to determine acceptance or make decisions pertaining to program
• Other duties as assigned by Operational Managers

Skills

Project management

Excel & Word

Interpersonal skills

Oral and written communication

Customer service mindset

Adaptability

Education

Bachelor's degree

Tools

EPIC

Pyxis ES

Job description

The Mount Sinai Health System in New York, NY seeks a Program Manager II to oversee a large complex program, ensuring goals are met within time and budget constraints and coordinating cross‑functional teams.

Responsibilities include managing daily operations, staff scheduling, leading meetings, supervising staff, optimizing Pyxis use, developing program goals, conducting needs assessments, budgeting, and reporting to stakeholders to improve patient safety and service quality.