Program Manager II

Mount Rogers; Virginia, Northern (MN, KY); On-site; USD 43,000 - 46,000; Full time

Job summary

Mount Rogers Community Services seeks a Program Manager I/II to oversee the Employment Support Services (ESS) daily operations and supervise staff, ensuring person-centered plans, training, and regulatory compliance. The role collaborates with ESS management to optimize services for individuals served and engagement with the community.

Level 12 requires three years of leadership experience with service plans; Level 13 requires a Bachelor’s in human services and one year of related work with

Qualifications

• Level 13 requires Bachelor’s degree in human services and one year of experience with individuals with disabilities.
• Level 12 equivalent can be considered with three years of experience directing and monitoring service plans.
• Valid driver’s license and safe driving record.
• Mount Rogers Community Services is an Equal Employment Opportunity Employer.

Responsibilities

• Lead supervision to assigned staff to ensure effective service delivery and professional development.
• Generate and process referrals to maximize resource utilization and revenues.
• Develop person-centered plans and monitor progress; maintain records for growth.
• Engage in public relations to raise awareness of Employment Support Services and community integration.
• Identify third-party transportation providers to enable work commutes.
• Ensure compliance with agency policies and applicable regulations and funding requirements.
• Provide discharge/follow-up services following the ESS procedures.
• Offer leadership in crises; train staff, act as resource, and ensure protocols.

Skills

Supervisory experience

Oral and written communication

Organizational skills

Mental health knowledge

Education

Bachelor’s degree in human services

Job description

Level 13 with degree $46,412/ Level 12 without degree $42,896

2026-11-30 23:59:59.999

Salary Range

Salary Range Level 13 with degree $46,412/ Level 12 without degree $42,896

The Program Manager I/II, in collaboration with other ESS management staff, is responsible to manage the day-to-day operation of the ESS. Activities include, but are not limited to, establishing, implementing and monitoring person-centered services plans, management of training, employment options, and support services for persons served, staff supervision, and compliance with applicable local, state, and federal regulatory standards.

ESSENTIAL FUNCTIONS : (Maximum of Eight)

• Provide lead supervision to assigned staff in order to ensure effective and efficient delivery of services and opportunities for professional development.
• Generate and process referrals to maximize utilization of resource and budgeted revenues.
• Provide for individualized assessments, development of person-centered plans, monitoring of progress on plans, and maintenance of record keeping systems that lead to personal and/or economic growth for persons served.
• Participate in public relations activities to ensure community awareness of the Employment Support Services and to provide opportunities for community employment/integration for persons served.
• In collaboration with other staff, identity potential 3rd party transportation providers for individuals to get to and from work.
• Ensure compliance with Agency policies and procedures and applicable federal, state, and local regulations and funding source requirements.
• Provide discharge/follow-up services in accordance with established procedures to persons served who leave the ESS.
• Provide a leadership role in appropriate intervention in crises and emergencies to include the following: (a) Provide ongoing training and support to staff to recognize changes in behavior of persons served that may lead to crisis situations. (b) Serve as a resource to staff during crisis and emergency situations. (c) Ensure that agency protocol and processes are followed during crisis and emergency situations. (d) Acquire other resources as deemed necessary.

OTHER DUTIES : (If Applicable)

• As applicable, oversee the administration and documentation of medications to persons served in accordance with established procedures and physician’s orders.
• Perform such other duties as assigned by supervisor.
• Extensive knowledge of mental health, substance use disorders and developmental disabilities.
• Supervisory experience
• Good oral and written communication skills
• Good organizational and time management skills

EXPERIENCE/EDUCATION REQUIRED :

Level 12 - Equivalent experience may be considered to include three (3) years of experience in providing direction, development, implementation, and monitoring of individual service plans to ensure appropriate services are provided to meet the needs of individuals served

OR

Level 13 - Bachelor’s degree in a human services field plus one year of documented experience working directly with individuals with disabilities is preferred

Valid driver’s license and safe driving record

Mount Rogers Community Services is an Equal Employment Opportunity Employer.

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