Program Manager II

Mount Rogers; Wytheville (VA); On-site; USD 43,000 - 46,000; Full time

Job summary

Mount Rogers Community Services is seeking a Program Manager I/II to oversee the day-to-day operation of the IDC's employment services. You will manage staff, implement person-centered service plans, coordinate training, and ensure regulatory compliance.

The role includes public relations to raise community awareness and collaboration with transportation providers to support client employment. The position emphasizes leadership in crisis intervention, staff training, and maintaining

Qualifications

• Level 12 equivalent may be gained by 3 years of directing and monitoring service plans.
• Level 13 requires a Bachelor's degree in a human services field plus one year of direct disability-related experience.

Responsibilities

• Provide lead supervision to staff to ensure effective delivery of services and opportunities for professional development.

Skills

Supervisory experience

Oral and written communication

Organization & time management

Education

Bachelor's degree in human services or related field

Job description

Level 12: no degree: $42,896/ Level 13: with degree: $46,412

2026-12-31 23:59:59.999

Salary Range

Salary Range Level 12: no degree: $42,896/ Level 13: with degree: $46,412

The Program Manager I/II, in collaboration with other IDC's management staff, is responsible to manage the day-to-day operation of the IDC's employment services. Activities include, but are not limited to, establishing, implementing and monitoring person-centered services plans, management of training, employment options, and support services for persons served, staff supervision, and compliance with applicable local, state, and federal regulatory standards.

ESSENTIAL FUNCTIONS (Maximum of Eight)

• Provide lead supervision to assigned staff in order to ensure effective and efficient delivery of services and opportunities for professional development.
• Generate and process referrals to maximize utilization of resource and budgeted revenues.
• Provide for individualized assessments, development of person-centered plans, monitoring of progress on plans, and maintenance of record keeping systems that lead to personal and/or economic growth for persons served.
• Participate in public relations activities to ensure community awareness of the IDC's employment and support services and to provide opportunities for community employment/integration for persons served.
• In collaboration with other staff, identity potential 3rd party transportation providers for individuals to get to and from work.
• Ensure compliance with Agency policies and procedures and applicable federal, state, and local regulations and funding source requirements.
• Provide discharge/follow-up services in accordance with established procedures to persons served who leave the IDC.
• Provide a leadership role in appropriate intervention in crises and emergencies to include the following: (a) Provide ongoing training and support to staff to recognize changes in behavior of persons served that may lead to crisis situations. (b) Serve as a resource to staff during crisis and emergency situations. (c) Ensure that agency protocol and processes are followed during crisis and emergency situations. (d) Acquire other resources as deemed necessary.

OTHER DUTIES (If Applicable)

• As applicable, oversee the administration and documentation of medications to persons served in accordance with established procedures and physician's orders.
• Perform such other duties as assigned by supervisor.
• Extensive knowledge of mental health, substance use disorders and developmental disabilities.
• Supervisory experience
• Good oral and written communication skills
• Good organizational and time management skills

EXPERIENCE/EDUCATION REQUIRED

Level 12 - Equivalent experience may be considered to include three (3) years of experience in providing direction, development, implementation, and monitoring of individual service plans to ensure appropriate services are provided to meet the needs of individuals served

OR

Level 13 - Bachelor's degree in a human services field plus one year of documented experience working directly with individuals with disabilities is preferred

Valid Driver's license and safe driving record

Mount Rogers Community Services is an Equal Employment Opportunity Employer.

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