Program Manager II

Mount Rogers; Hillsville (VA); On-site; USD 43,000 - 46,000; Full time

Job summary

Mount Rogers Community Services in Virginia seeks a Program Manager I/II to oversee Employment Support Services (ESS) operations, ensuring person-centered plans, staff supervision, training, and regulatory compliance.

Level 12 with equivalent three years directing service plans is acceptable; Level 13 requires a BA in a human services field plus one year working with individuals with disabilities. A valid driver’s license is required.

Qualifications

• Lead supervision of staff to ensure effective service delivery.
• Strong oral and written communication abilities.
• Ability to organize and manage multiple tasks and records.
• Experience in crisis prevention and staff support.

Responsibilities

• Lead supervision to ensure effective and efficient service delivery.
• Generate and process referrals to maximize utilization of resources.
• Develop and monitor person-centered service plans and records.
• Collaborate on staff training and program monitoring.
• Ensure compliance with federal, state and local regulations and funding requirements.

Skills

Lead supervision

Communication skills

Organizational skills

Crisis management

Education

Bachelor’s degree in a human services field

Job description

Level 13 with degree $46,412/ Level 12 without degree $42,896

2026-11-30 23:59:59.999

Salary Range

Salary Range Level 13 with degree $46,412/ Level 12 without degree $42,896

The Program Manager I/II, in collaboration with other ESS management staff, is responsible to manage the day-to-day operation of the ESS. Activities include, but are not limited to, establishing, implementing and monitoring person-centered services plans, management of training, employment options, and support services for persons served, staff supervision, and compliance with applicable local, state, and federal regulatory standards.

ESSENTIAL FUNCTIONS : (Maximum of Eight)

• Provide lead supervision to assigned staff in order to ensure effective and efficient delivery of services and opportunities for professional development.
• Generate and process referrals to maximize utilization of resource and budgeted revenues.
• Provide for individualized assessments, development of person-centered plans, monitoring of progress on plans, and maintenance of record keeping systems that lead to personal and/or economic growth for persons served.
• Participate in public relations activities to ensure community awareness of the Employment Support Services and to provide opportunities for community employment/integration for persons served.
• In collaboration with other staff, identity potential 3rd party transportation providers for individuals to get to and from work.
• Ensure compliance with Agency policies and procedures and applicable federal, state, and local regulations and funding source requirements.
• Provide discharge/follow-up services in accordance with established procedures to persons served who leave the ESS.
• Provide a leadership role in appropriate intervention in crises and emergencies to include the following: (a) Provide ongoing training and support to staff to recognize changes in behavior of persons served that may lead to crisis situations. (b) Serve as a resource to staff during crisis and emergency situations. (c) Ensure that agency protocol and processes are followed during crisis and emergency situations. (d) Acquire other resources as deemed necessary.

OTHER DUTIES : (If Applicable)

• As applicable, oversee the administration and documentation of medications to persons served in accordance with established procedures and physician’s orders.
• Perform such other duties as assigned by supervisor.
• Extensive knowledge of mental health, substance use disorders and developmental disabilities.
• Supervisory experience
• Good oral and written communication skills
• Good organizational and time management skills

EXPERIENCE/EDUCATION REQUIRED :

Level 12 - Equivalent experience may be considered to include three (3) years of experience in providing direction, development, implementation, and monitoring of individual service plans to ensure appropriate services are provided to meet the needs of individuals served

OR

Level 13 - Bachelor’s degree in a human services field plus one year of documented experience working directly with individuals with disabilities is preferred

Valid driver’s license and safe driving record

Mount Rogers Community Services is an Equal Employment Opportunity Employer.

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