IDD Case Manager/Program Manager II

RHA Health Services, LLC; United States; On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

PayActiv: early access to earned wages

Employee perks and discount program

Paid Time Off

Health/Insurance

401(k) retirement savings program

Wellbeing Programs

Job summary

RHA Health Services, LLC is hiring a Program Manager II to oversee service delivery and compliance ensuring individuals achieve their goals. The role includes managing staff, supporting individuals, and participating in community engagement. This is a full-time position that requires strong communication and leadership skills.

Qualifications include a high school diploma or equivalent, experience with developmental disabilities preferred. Applicants must be 18 years or older and possess a valid driver's license. Benefits include health insurance, paid time off, and training opportunities.

Qualifications

• Minimum age 18 years.
• Experience working directly with individuals with developmental disabilities preferred.
• Valid driver’s license and reliable transportation required.

Responsibilities

• Oversee the delivery of services and integration of care plans.
• Ensure compliance with all applicable federal and state regulations.
• Supervise Group Home Managers and Direct Support Professionals.

Skills

Communication

Supervision

Crisis Management

Advocacy for Individuals' Rights

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Program Manager II

We are hiring for a Program Manager II – a regular, salaried position that plays a critical role in delivering services and integrating individual care plans for supported individuals. The role involves ensuring compliance with state and federal regulations, supporting individuals to achieve their personal goals, and overseeing the quality of service delivery across multiple care settings.

Duties and Responsibilities

Program Oversight

• Manage and oversee the delivery of services to individuals and the integration of their individual care plans.
• Monitor and evaluate care plans to make adjustments and implement improvements as needed.
• Spend time in the homes to ensure all established requirements are met for case plans, case reviews, home visits, and supervision plans.
• Review billing system data to ensure timely documentation of service‑delivery notes and accurate reimbursement.
• Respond to all crisis calls on the caseload during work hours, whether in the home, community, or day program.
• Monitor staffing hours at group homes, ensuring staffing is within budget and matches funding levels.

Compliance and Reporting

• Ensure all services comply with applicable federal, state, and agency statutes, administrative codes, policies, and procedures.
• Prepare and submit required reports and documentation in a timely manner.
• Accurately complete Critical/Reportable Incident Reports according to state mandates and required timeframes.
• Ensure that state‑mandated home visits are completed, and any additional visits if warranted are performed to maintain optimum quality of service delivery.
• Observe and maintain confidentiality as mandated by HIPAA regulations.

Team Leadership

• Supervise and support Group Home Managers, Direct Support Professionals (DSPs), and other staff members.
• Provide training and development opportunities for staff.
• Conduct regular team meetings and performance evaluations.
• Attend pertinent training offered by our agency, contracted agency, MCO, or MCO affiliate to ensure optimum performance.
• Ensure responsible hiring, promotion, progressive discipline, and termination procedures are implemented according to company policy and state regulations.

Individual Support

• Participate in an on‑call rotation determined by unit needs.
• Participate in Individual Service Plan (ISP) meetings for supported individuals on the assigned caseload, making service‑related recommendations as needed and maintaining a person‑centered approach.
• Advocate for individuals' rights and ensure they receive appropriate services.
• Coordinate with healthcare providers, therapists, support coordinators, and other members of the circle of support team to deliver comprehensive support.
• Participate actively in the Human Rights Committee.

Community Engagement

• Foster relationships with community partners and stakeholders.
• Promote community integration and inclusion for individuals with IDD.
• Maintain optimum communication with providers, stakeholders, and referring agencies.
• Attend and participate in community and state meetings as needed.
• Collaborate with ISC’s, Conservators/Family Members, Therapists, and members of the clinical management team.

Supervisory Responsibilities

This position may supervise Program Manager I, Group Home Managers, Direct Support Professionals, and other clinical positions.

Minimum Qualifications

• Minimum age 18 years.
• High school diploma or equivalent (required). Bachelor’s degree preferred.
• Experience working directly with individuals with developmental disabilities preferred.
• Ability to work independently and as part of a team.
• Valid driver’s license and reliable transportation required.

Physical Demands and Work Environment

• Lifts regularly 20 lbs; can lift a minimum of 30 lbs and pull a minimum of 20 lbs.
• Ability to squat, kneel, crawl, crouch, climb, and stoop.
• Requires regular use of hands, fingers, tools, and controls.
• Must stand, walk, talk, and hear regularly.
• Must demonstrate proficiency in CPR from the floor level (hands, knees, bending, standing, and lifting).
• Vision requirements include close, distance, and peripheral vision.

Benefits

• PayActiv: early access to earned wages before payday.
• Employee perks and discount program.
• Paid Time Off (full‑time employees only).
• Health/Insurance (full‑time employees only).
• 401(k) retirement savings program.
• Wellbeing Programs: Physical, Emotional, and Financial chronic disease management for qualifying employees.
• Training: Free CPR, first aid, and job‑specific training opportunities.
• *Contract/contingent workers and interns do not qualify for any of the above benefits.

EEO Statement

RHA is an Equal Employment Opportunity Employer. We prohibit discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability. We provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances. If you need a reasonable accommodation to participate in the application process, please contact our solutions center.