Program Manager (II)

Aquent; San Bruno (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Health/vision/dental benefits

Retirement plan with match

Paid sick leave

Free online training

Job summary

Aquent is seeking a dynamic Program Manager to own the full lifecycle of advanced programs in San Bruno, CA. You will define scopes, timelines, OKRs, and risks, and build systems for continuous improvement while driving product excellence and brand trust.

You’ll manage stakeholders, communications, and change management to ensure business outcomes exceed expectations. Lead cross-functional teams, author charters, plan phases, and monitor progress with robust governance and status reporting.

Qualifications

• Proven ability to author program charters, define scope, timelines, OKRs, resourcing, and risks for complex programs.
• Experience creating detailed plans and breaking initiatives into discrete phases with dependencies.
• Strong relationships with stakeholders to facilitate decision-making and clear roles.

Responsibilities

• Own end-to-end program lifecycle from charter to rollout and governance.
• Develop and manage detailed project plans, risks, and dependencies for initiatives.
• Lead stakeholder engagement and design tailored communications for all audiences.
• Manage escalations and drive timely resolutions with cross-functional teams.

Skills

Communications Mgmt (PgM/TPM)

Team Management

Change Management (PgM/TPM)

Technical Judgment (TPM)

Stakeholder Management (PgM/TPM)

Planning (PgM/TPM)

Portfolio Management (PgM/TPM)

Execution & Governance (PgM/TPM)

Continuous Improvement (PgM/TPM)

Job description

Role Overview

We are seeking a dynamic and highly skilled Program Manager to lead the full lifecycle of advanced programs. In this pivotal role, you will be the driving force behind strategic initiatives, defining and addressing complex challenges with independent judgment and a proactive approach. You will build robust systems for continuous improvement, manage critical stakeholders, and ensure that programs not only meet but exceed business outcomes. This is an exceptional opportunity to make a significant impact, influencing key decisions and fostering a culture of excellence.

What You’ll Do

• Independently author program charters, defining scope, timelines, OKRs, resourcing, and risks/dependencies for advanced programs.
• Create detailed project plans that break down initiatives into discrete phases, identifying risks, dependencies, and program constraints.
• Build and nurture trusted relationships with program stakeholders to facilitate effective decision-making and optimize team roles and responsibilities.
• Manage program escalations efficiently, collaborating closely with stakeholders to find swift resolutions.
• Design and implement predictable communication plans, tailored to various stakeholder types, and represent the program team across diverse touchpoints.
• Execute change management requirements, developing comprehensive rollout plans including impact analysis, and monitoring progress to resolve misalignments.
• Independently determine and collect necessary data for effective program execution and governance, maintaining project trackers and status reports.
• Proactively manage program tasks and dependencies, incorporating Product Excellence values, Product Inclusion, and brand trust and reputation.
• Define program governance structures, including effective management of mitigations, postmortems, and escalations, and lead productive program team meetings.
• Determine program phasing and metrics to drive continuous improvement, including Resource Stewardship, in close collaboration with stakeholders.
• Establish regular checkpoints to deliver and assess improvement metrics, providing transparency and rationale for program pivots.

What You’ll Bring

• Proficiency in Communications Management (PgM/TPM)
• Proficiency in Team Management
• Proficiency in Managing Organizational Change (PgM/TPM)
• Proficiency in Technical Judgment (TPM)
• Proficiency in Stakeholder Management (PgM/TPM)
• Proficiency in Planning (PgM/TPM)
• Proficiency in Portfolio Management (PgM/TPM)
• Strong user understanding and empathy
• Proficiency in Execution and Governance (PgM/TPM)
• Proficiency in Continuous Improvement (PgM/TPM)

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

• Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match.
• We also offer free online training through Aquent Gymnasium.

More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.