Program Manager (I)

Strong Tower Consulting; California (MO); On-site; USD 187,000 - 225,000; Full time

Benefits offered by this job

Health insurance

401K plan

Professional development

Mentor program

Female leadership program

SWAG & equipment

Job summary

Strong Tower Consulting, an award-winning staffing and consulting firm, seeks an Event Quality Analyst to audit event plans, drive continuous improvement, and ensure compliance with standards. You will partner with the Global Large Events Program Manager and local ops to elevate planning quality and execution.

Role emphasizes meticulous attention to detail, data-driven insights, and strong communication while working remotely with a global team to improve event outcomes and stakeholder

Qualifications

• 3+ years of experience in a Quality Assurance or Events Management role.
• Deep understanding of Event Management best practices for large organizations.
• Impeccable attention to detail with ability to identify missed information.
• Strong analytical skills to identify trends and translate findings into recommendations.
• Excellent written and verbal communication with ability to provide feedback.
• Self-motivated and able to work remotely with global teams.
• Bachelor's degree in business, operations, event management/hospitality, or quality preferred.

Responsibilities

• Audit & evaluate daily event plan audits across local operations teams to ensure standards compliance and proper setup in tools.
• Document where plans require more detail, improve plans to be event-ready, and coach teams to drive improvements.
• Analyze trends in plan misses and identify needs for new standards or processes; suggest improvements to the Global Large Events Program Manager.
• Develop resources and refine Large Event Program standards, training materials, and best practices.
• Prepare regular reports on Large Event quality performance and progress against improvement initiatives.
• Collaborate with Global Large Events Program Manager, local operations and other stakeholders.

Skills

Quality Assurance

Event management

Process improvement

Education

Bachelor's degree in business/operations/event management or quality

Job description

"Exceeding Your Expectations" Strong Tower Consulting is an award-winning staffing and consulting firm delivering trusted advisory services and innovative solutions to Fortune 500 companies and growing organizations. Our teams help clients drive digital transformation, improve operational efficiency, and support large-scale business initiatives.

We believe great work starts with great people. Our team, comprising 75% women, is at the forefront of driving positive change and innovation in our field.

Skills Matrix

Mandatory Skills

Quality Assurance- Understands how to review a workflow against standards.
Years of experience required- 3-5.

Event management- Expertise in large event management, both customer experience and risk mitigations. (Ideal but not mandatory)
Years of experience required- 3-5.

Process improvement- Ability to identify improvements to processes.
Years of experience required- 3-5.

Project Overview: (Share 2-3 sentences about the BUSINESS)

We are looking for an Event Quality Analyst to join the team and audit the quality of events plans,ensuring the plans for events are thorough, thoughtful, and compliant with our standards. This individual will also support driving continuous improvement in event planning through identifying opportunities and assessing what could be improved following events with poor performance.

Overall Responsibilities:

Audit & Evaluate: Conduct daily audits of event plans across local operations teams, ensuring plans are compliant with standards,are set up properly in our tools and systems, and do not miss any details from stakeholders/external parties.

Document & Coach: Document where plans require additional detail to meet standards or external stakeholder needs, improve plans to be event ready, and provide coaching and feedback to the team to drive improvements.

Analyze & Recommend: Analyze trends in plan misses (e.g., car got stuck at an event despite planned geofences) to identify if new standards or processes are needed, and make recommendations to the Global Large Events Program Manager on gaps in the current process.

Develop Resources: Contribute to the creation and refinement of Large Event Program standards, training materials, and best practices.

Report: Prepare regular reports on Large Event quality performance, key insights, and progress against improvement initiatives.

Collaborate: Work closely with Global Large Events Program Manager, local operations teams, and other internal stakeholders.

Top 3 Daily Responsibilities:

Review event plans from Local Ops teams and ensure they meet standards set forward in the Large Events Playbook and account for all guidance provided by external stakeholders (public documents on road closures, communications with event coordinators, etc.)

Refine plans to ensure plans are holistic based on standards and trends, suggest direct changes into plans for acceptance by Local Ops teams

Analyze trends in gaps identified through event plan reviews and identify improvement opportunities to the overall processes/tooling based on the gaps to improve efficiency and quality of event plans

Mandatory Skills/Qualifications:

3+ years of experience in a Quality Assurance or Events Management role

A deep understanding of Event Management best practices, particularly for municipalities or large organizations with a balance of both customer experience and risk mitigation

Impeccable attention to detail, with a keen eye to identify missed information.

Strong analytical skills with the ability to identify trends, draw insights from data, and translate findings into actionable recommendations

Exceptional communication skills, both written and verbal, with the ability to clearly articulate complex concepts and provide constructive feedback

Self-motivated and able to work independently in a remote setting while maintaining strong collaboration with a global team

Bachelor's degree in business, operations, event management / hospitality, or quality preferred

Non-Essential Skills/Qualifications:

(Skills that would be nice to have but are not essential in the role)

Generic Description:

As a Program Manager, you execute defined programs for your immediate team with collaboration from your teammates. You execute well-defined projects under limited guidance. You stretch to address undefined challenges with limited guidance from your teammates. You utilize existing protocols including meetings and project plans to monitor and manage program tasks and stakeholders. You identify, collaborate with, and communicate to stakeholders with minimal guidance from your teammates. You have foundational knowledge of the domain of your program. Responsibilities include: In close collaboration with program stakeholders, author program charter that addresses scope,timeline, OKRs, resourcing and risks/dependencies of a basic program. Create project plans that break down a project into discrete phases and include risks/dependencies. Collect data relating to program progress from program stakeholders. Maintain project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks, incorporating Product Excellence values, Product Inclusion, and brand trust and reputation. Collect Data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Create and deliver program communications in close collaboration with program stakeholders. Ensure communications are organized and visible to immediate program stakeholders. Document program team roles and responsibilities across projects. In close collaboration with program stakeholders, author stakeholder map. Identify stakeholder misalignment and coordinate resolution.Minimum role qualification requires proficiency in: User understanding and empathy, Team Management, Continuous Improvement (PgM/TPM), Planning (PgM/TPM), Stakeholder Management (PgM/TPM), Portfolio Management (PgM/TPM), Technical Judgment (TPM), Execution and Governance (PgM/TPM), Managing Organizational Change (PgM/TPM), Communications Management (PgM/TPM)

Package:

At Strong Tower, we are committed to offering a competitive and comprehensive benefits package that supports the well-being and professional growth of our team members. Here's what you can expect when joining us:

Compensation and Benefits:

Competitive Package: Approximately a full package value of $187,000 $225,000 annually, based on a $77-$94 per hour rate. New Hire Referral Bonus and New Project Referral Bonus

Health and Wellness:

Insurance Plans: Choose from two PPO options for Medical, Dental, and Vision coverage.

Life and Disability Insurance:

Comprehensive coverage including Life, Long-Term, and Short-Term Disability, provided at no cost to you.

PTO Package

Financial Security:

401K Plan: Secure your future with our retirement savings plan.

Health and Child Care Savings Accounts: Flexible spending accounts to manage your health and childcare expenses.

Additional Savings: Access to ADP discount benefits for further financial security.

Professional Development:

Professional Training: Over 400 free courses available for your career advancement.

Mentor/Mentee Program: Be part of a supportive network that fosters professional and personal growth.

Female Leadership Program: Join our initiative to empower women in leadership positions.

Work-Life Balance:

Carbon Program: Participate in our commitment to sustainability.

Charity Program: Engage with our community through meaningful contributions.

SWAG & Equipment: Get equipped with all the tools you need, plus some extra Strong Tower swag to keep you motivated.

This package is designed to not only meet your needs today but also support your growth and success in the future. Join us and be part of a team where your contributions are valued, and your well-being is a priority.

Legal Disclosure:

Physical Requirements: Frequently standing, walking, and sitting. Occasional lifting and carrying up to 20 pounds. Must be able to work at computer or desk area for extended periods of time.

Equal Opportunity Workplace:

Strong Tower is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know so we can accommodate you during the interview process.

We use AI-assisted recruiting tools to improve speed and consistency (e.g., skills matching and communication drafting). All candidate decisions and submissions remain human-led, and we honor requests for human-only review.