Senior Project Manager (Contract)

BOLD; San Juan (PR); On-site; USD 90,000 - 130,000; Full time

Job summary

BOLD is seeking a Senior Project Manager I (Contract-to-Hire) to lead complex, cross-functional initiatives across multiple business units, from planning through delivery with balance of scope, velocity, and quality. You will navigate dependencies and risk while driving outcomes that ship value.

Within our Product Technology group, you’ll drive operational excellence, align cross-functional partners, and ensure our technical roadmaps are delivered efficiently.

Qualifications

• 5+ years of experience managing medium to large, complex projects.
• Strong ability to lead cross-functional teams and align stakeholders.
• Fluent in Agile, Scrum, Kanban, and SDLC workflows with practical judgment.
• Proficiency with Jira, Confluence, and product discovery tools.

Responsibilities

• Lead and deliver large, complex projects or small programs spanning multiple business units with clear scope and measurable outcomes.
• Remove blockers and maintain alignment across teams through delivery.
• Communicate with well-structured messaging to ensure transparency and focus across stakeholders.
• Frame trade-offs, clarify decisions, and influence discussions using data.
• Identify risks early, lead root-cause analysis, and escalate decisions as needed.
• Connect project plans to business outcomes and drive prioritization discussions.

Skills

Cross-functional collaboration

Agile & SDLC

Stakeholder communication

Meeting facilitation

Tools

Jira

Jira Product Discovery

Confluence

Google Suite

Slack

Zoom

Job description

We are seeking a Senior Project Manager I (Contract-to-Hire) to lead complex, cross-functional initiatives spanning multiple business units. In this role, you’ll drive high-visibility projects from planning through delivery with a focus on balancing scope, velocity, and quality while navigating cross-team dependencies and risk. You measure yourself on what shipped, not on how complete the tracker looked. When process and delivery pull against each other, you make the call, name the tradeoff out loud, and keep the team moving rather than waiting for the framework to resolve it.

Job Description

About this team

Within our broader Product Technology group, which builds the technology and data intelligence powering internal partners and scaling our customer base, the Program Management team serves as the connective tissue for our most critical strategic initiatives.

As a Senior Project Manager, you will join a high-impact team dedicated to driving operational excellence, aligning cross-functional partners, and ensuring our technical roadmaps are delivered efficiently. We foster a collaborative, transparent culture where structure meets innovation, empowering our teams to turn complex technical visions into measurable results.

What You’ll Do

• Project Execution & Delivery: Lead and deliver large, complex projects or small programs spanning multiple business units with clear scope, moderate ambiguity, and predictable results.
• Cross-Team Alignment & Blocker Removal: Lead multi-team execution while keeping a sharp focus on project goals, removing systemic blockers, and maintaining alignment through delivery.
• Structured Stakeholder Communication: Communicate with well-structured messaging to ensure full transparency, alignment, and focus across stakeholders. Proactively frame trade-offs, clarify decisions, and influence discussions using data.
• Partnership & Conflict Resolution: Build high-trust partnerships across functions. Resolve minor conflicts independently and mediate team dynamics with clear ownership.
• Risk Management & Mitigation: Anticipate project roadblocks, risks, and scope creep early, lead identification and root-cause analysis across complex initiatives, and elevate decision‑making/trade-offs to ensure timely solutions meet overall goals.
• Strategic Roadmap Alignment: Connect project plans to stakeholder and business outcomes, driving prioritization discussions while balancing value versus effort.
• Process Navigation & Adaptability: Navigate cross-functional department processes efficiently, leading teams through complex change and uncertainty with clarity and professionalism.
• Operational Optimization: Optimize the use of project management tools and workflows (Jira, JPD, Confluence) to improve workflow clarity, delivery predictability, and quality across multiple teams.

What You’ll Need

• Proven Track Record: 5+ years of experience successfully managing medium to large, complex projects or small programs with cross-functional dependencies and high visibility through to timely completion.
• Tactical Autonomy: Ability to operate with high tactical independence, proactively defining execution steps within established frameworks and seeking guidance primarily for strategic or complex conflicts.
• Methodology Fluency Without Attachment: Deep working knowledge of Agile, Scrum, Kanban, and SDLC workflows, paired with the judgment to right-size them. You pick the lightest process that still produces a predictable outcome, adjust when the situation changes, and can explain why you dropped a ceremony as clearly as why you added one. Certifications are welcome, orthodoxy is not.
• Tooling & Process Proficiency: Strong hands-on experience setting up and optimizing PM tools (Jira, Jira Product Discovery, Confluence) for boards, documentation, and reporting artifacts. Proficiency in Google Suite (Sheets, Docs), Slack, and Zoom.
• Business Acumen & Analytical Thinking: Solid understanding of business objectives and project KPIs to shape execution plans and evaluate operational risks/impacts.
• Cross-Functional Collaboration: Demonstrated ability to build relationships across teams, align stakeholders with competing goals, and drive accountability without direct authority. Exceptional communication while working directly with executive leadership and C-suite stakeholders, providing concise status updates and managing expectations.
• Meeting Facilitation Mastery: Proven track record of running efficient, productive, and structured project meetings ensuring clear agendas, mitigating tangents, and actionable outcomes.
• Continuous Improvement Leadership: Experience identifying operational and technical gaps, introducing just enough structure to resolve them without creating bureaucratic friction or slowing the team down.

What’s Good To Have

• Subject Matter Expertise: Acting as a subject matter expert in project management practices within your department or team.
• PM Mentorship & Standardization: Experience mentoring junior or mid-level project managers, contributing to internal project management capability building, or helping establish standardized delivery templates and guidelines.
• Peer Knowledge Sharing: Track record of sharing best practices, tools, and domain insights to elevate the capabilities of adjacent team members.

About BOLD

As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives.

We Transform Work Lives

As an established global organization, BOLD helps people find jobs. Our story is one of growth, success, and professional fulfillment. We create digital products that have empowered millions of people in 180 countries to build stronger resumes, cover letters, and CVs. The result of our work helps people interview confidently, finding the right job in less time. Our employees are experts, learners, contributors, and creatives.

We Celebrate and Promote Diversity and Inclusion

We value our position as an Equal Opportunity Employer. We hire based on qualifications, merit, and our business needs. We don't discriminate regarding race, color, religion, gender, pregnancy, national origin or citizenship, ancestry, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, marital status, genetic information, or any other applicable characteristic protected by law.