Program Manager - Home & Community Services (On-Call)

New Day My Way LLC; Austintown Township (OH); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO

Mileage Reimbursement

Simple IRA

Paid Orientation

Paid Training

ICRA eligible after 60 days

Job summary

New Day My Way, LLC is seeking a dynamic Program Manager to support the Program Coordinator across Mahoning and Trumbull counties, promoting person-centered services and overseeing DSP staff to help individuals live independently at home and in the community.

Role requires on-call availability Monday–Friday and alternating weekends, with duties spanning daily, weekly and monthly operational oversight, staff training, compliance, and communication with administrators and external partners.

Qualifications

• Ability to inspire and motivate others to perform well and accept feedback from others.
• Ability to prioritize assignments, delegate, give authority to work independently, set expectations and monitor delegated assignments.
• You will be the first point of contact for staff and clients.
• Ability to involve staff in planning, decision-making and process improvement.
• Ability to identify and resolve problems in a timely manner as well as skillfully gather and analyze information.
• Ability to speak clearly and effectively in positive or negative situations.
• Knowledge of how to read, interpret and implement DODD and other state and federal regulations.
• Ability for constant adaptation and multi-tasking in a fast-paced ever evolving landscape.
• Excellent time management, prioritization and organization skills.
• Ensuring positive company culture, identity and goals.

Responsibilities

• Oversee compliance with established policies, procedures and guidelines for new hires and established staff.
• Addressing all immediate concerns for your sites.
• Be on Call for call offs, report lates, and any other staffing or site concern.
• Checking documentation daily i.e., Mars, Progress Notes, Logs, and Supports. Notify staff of any missing documentation and ensure that it gets completed.
• Work with Program Coordinator, Program Manager and Scheduler to deal with call offs or scheduling issues.
• Always keep lines of communication open with staff and upper management.
• You should be checking paperwork and supplies and request from the office what you need in a timely manner.
• Provide leadership and use management practices to ensure that the mission and core values of New Day My Way, LLC are put into practice.
• Develop strategies to improve the efficiency, effectiveness, and functionality of day-to-day operations within the sites you oversee.
• Carry out supervisory responsibilities in accordance with New Day My Way, LLC's policies and applicable DODD, state and federal laws.
• Continually monitor DODD for changes that affect the operations of Residential Program. Assist with developments and execution of new procedures in accordance with changes in DODD to ensure continued compliance.
• Participate in disciplinary action process when escalation is necessary.
• Effectively communicate with administrative staff, executive management, supervisors and external sources demonstrating clear, direct and respectful interactions.
• Utilize data entry systems to respond to and document all client, staff, company changes, documentation and communication.
• Assistance with vital information for development of client OhioISP.
• Other duties assigned per company need.

Skills

Inspire others

Prioritization

First point of contact

Planning & decision-making

Problem solving

Clear communication

Regulatory knowledge

Multi-tasking

Time management

Job description

New Day My Way, LLC is seeking a dynamic Program Manager to support the Program Coordinator across Mahoning and Trumbull counties, promoting person-centered services and overseeing DSP staff to help individuals live independently at home and in the community.

Role requires on-call availability Monday–Friday and alternating weekends, with duties spanning daily, weekly and monthly operational oversight, staff training, compliance, and communication with administrators and external partners.