Program Manager - Health Claims Support (Temp)

State of North Carolina - OSHR Temporary Solutions; North Carolina; On-site; USD 46,000 - 60,000; Part time

Job summary

State of North Carolina - OSHR Temporary Solutions seeks a Program Manager I (S) on a temporary basis in Raleigh. The role offers an hourly rate of $25.00 and focuses on consumer health claim assistance, denials for insurance issues, and related support services.

Minimum education requires a Bachelor’s degree with three years of program experience, including one year in supervisory duties. There is an emphasis on prior call center or customer assistance exposure and knowledge of insurance plans.

Qualifications

• Bachelor’s degree from an accredited institution and three years of program experience related to the area of assignment, including one year of supervisory program experience.
• Equivalent combination of education and experience may apply per agency guidelines.

Responsibilities

• Assist with denied claims, medical appeals, external reviews, and insurance-related complaints.
• Provide direct consumer assistance for health insurance denials and coverage issues.
• Work in a call-center style environment and collaborate with the NC DOI Health Claim Assistant program.

Skills

Call center operations

Customer assistance

Insurance plans

Education

Bachelor's degree and 3 years program experience (incl. 1 year supervisory)

Job description

State of North Carolina - OSHR Temporary Solutions seeks a Program Manager I (S) on a temporary basis in Raleigh. The role offers an hourly rate of $25.00 and focuses on consumer health claim assistance, denials for insurance issues, and related support services.

Minimum education requires a Bachelor’s degree with three years of program experience, including one year in supervisory duties. There is an emphasis on prior call center or customer assistance exposure and knowledge of insurance plans.