Manager, Regulatory Escalations

Meta; Austin (TX); On-site; USD 180,000 - 280,000; Full time

Job summary

Meta is seeking an experienced manager to lead regulatory escalation management within our Crisis and Response organization in Austin. You will oversee a team responsible for high-stakes regulatory inquiries, government-mandated requests, and compliance escalations across Meta's platforms, including AI systems.

You will partner with legal, policy, and engineering teams to triage, track, and resolve matters quickly, while communicating risk and progress to senior leadership.

Qualifications

• 10+ years in regulatory compliance or crisis management.
• 6+ years leading teams handling escalations.
• Experience with data disclosure and content regulation.
• Ability to triage, track, and resolve inquiries at scale.
• Proven communication of risk to senior leadership.
• Experience integrating AI tools to optimize workflows.

Responsibilities

• Oversee regulatory escalation workflows across Meta platforms.
• Coordinate with legal, policy, and cross-functional teams.
• Serve as senior point of contact with regulatory bodies.
• Develop scalable processes for high-volume regulatory matters.
• Report escalation status through structured briefings.

Skills

Regulatory leadership

Crisis management

Team management

Stakeholder communication

AI tooling

Policy operations

Regulatory frameworks

Change leadership

Tools

Case tracking

Compliance reporting

Job description

Meta is seeking an experienced manager to lead regulatory escalation management within our Crisis and Response organization. In this role, you will oversee a team responsible for managing high-stakes regulatory inquiries, government-mandated requests, and compliance escalations across Meta's global platforms, including those related to AI systems and AI-generated content. You will serve as a senior point of contact for regulatory bodies, internal legal and policy teams, and cross-functional stakeholders, ensuring that escalated matters are triaged, tracked, and resolved in accordance with applicable legal frameworks and internal standards. This role sits at the intersection of regulatory compliance, crisis response, and operational governance, and requires deep expertise in navigating complex, time-sensitive regulatory environments at scale.

• 10+ years of experience in regulatory compliance, crisis and response management, legal operations, or a related field
• 6+ years of experience managing teams responsible for regulatory, legal, or government-facing escalation workflows
• Experience operating within regulatory frameworks governing technology platforms, including data disclosure, content regulation, or government inquiry response
• Experience building and scaling operational processes for managing high-volume, time-sensitive regulatory or legal matters
• Experience communicating regulatory risk and escalation status to senior leadership and cross-functional stakeholders through written briefings and structured reporting
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience designing escalation management systems, case tracking tools, or compliance reporting infrastructure in a technology or platform environment
• Familiarity with global regulatory frameworks applicable to large-scale technology platforms, such as data protection laws, digital services regulations, AI governance requirements, or content governance requirements
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Experience working directly with regulatory agencies or government bodies in a compliance, legal, or policy capacity across multiple jurisdictions
• Experience with AI regulations and policies, including understanding of emerging AI compliance frameworks
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Track record of leading organizational change in response to evolving regulatory landscapes, including developing new policies and training programs for compliance teams