Program Manager – Existing Building Assessments & Auditing

Sustainable Comfort, Inc.; Worcester (MA); On-site; USD 90,000 - 140,000; Full time

Job summary

Sustainable Comfort, Inc. is seeking a Program Manager to lead the delivery of energy-auditing services with emphasis on multifamily and affordable housing.

You will manage workflow, provide technical oversight, and coordinate staff across projects to ensure efficient, accurate CNAs, PCAs/PNAs, IPNAs, and ASHRAE audits. The role includes coordinating with internal teams and clients, forecasting resources, and scaling the program in a high-growth sustainability environment located in Worcester,

Qualifications

• Bachelor's degree in engineering, environmental science, business administration, energy management, or related field.
• 5+ years of experience in multifamily building assessments, capital planning, energy auditing, building systems, engineering, architecture, or related due-diligence services, including experience managing multiple concurrent projects.
• Demonstrated experience preparing or managing CNAs, PCAs/PNAs, IPNAs, and ASHRAE energy audits; Level III analysis preferred.
• Experience with multifamily and affordable-housing properties and programs, HUD/LIHTC/HCR/HPD/HDC or comparable housing-agency requirements.
• Experience coordinating or technically reviewing the work of assessors, engineers, architects, energy auditors, or project managers.

Responsibilities

• Develop, document, and refine program workflows, SOPs, and process maps.
• Identify operational gaps and implement improvements to enhance efficiency and consistency.
• Coordinate with internal teams and software vendors to optimize program tracking and reporting systems.
• Support leadership with forecasting, resource planning, and program scaling.
• Manage the full assessment workflow from project intake and scoping through staffing, fieldwork, report production, technical review, client comments, and final delivery.
• Monitor project status, risks, deliverables, and on-time performance; elevate constraints and implement corrective actions when needed.

Skills

Program management

Staff coordination

Client leadership

Workflow optimization

Forecasting

Quality assurance

Education

Bachelor's degree in engineering, environmental science, or related field

Tools

HUD CNA e-Tool

Portfolio Manager (ENERGY STAR)

CRM platforms

Energy modeling software

Job description

Sustainable Comfort is looking for a Program Manager to join an expanding group of professionals in the sustainability industry. Our high-growth environment and commitment to best practices provide employees with flexibility and a forward-thinking culture that fosters leadership, creativity, and ingenuity.

The Program Manager leads the successful delivery of existing-building assessment and energy-auditing services, with an emphasis on multifamily and affordable housing. This role blends workflow management, technical oversight, staff coordination, and client-facing leadership. The Program Manager is accountable for efficient, accurate, and consistent delivery of Capital Needs Assessments (CNAs), Property and Physical Needs Assessments (PCAs/PNAs), Integrated Physical Needs Assessments (IPNAs), and ASHRAE Level I, II, and III energy audits.

Essential Duties:

• Develop, document, and refine program workflows, SOPs, and process maps.
• Identify operational gaps and implement improvements to enhance efficiency and consistency.
• Coordinate with internal teams and software vendors to optimize program tracking and reporting systems.
• Support leadership with forecasting, resource planning, and program scaling.

Process and System Development

• Develop, document, and refine program workflows, SOPs, and process maps.
• Identify operational gaps and implement improvements to enhance efficiency and consistency.
• Coordinate with internal teams and software vendors to optimize program tracking and reporting systems.
• Support leadership with forecasting, resource planning, and program scaling.

Workflow Management

• Manage the full assessment workflow from project intake and scoping through staffing, fieldwork, report production, technical review, client comments, and final delivery.
• Plan and balance staff assignments, field schedules, utilization, project budgets, and deadlines across a portfolio of concurrent projects.
• Coordinate production of CNAs, PCAs/PNAs, IPNAs, HUD CNA e-Tool submissions, and ASHRAE Level I, II, and III energy audits.
• Monitor project status, risks, deliverables, and on-time performance; elevate constraints and implement corrective actions when needed.
• Coordinate capital-needs and energy-auditing staff so building deficiencies, replacement needs, utility data, energy-conservation measures, and capital recommendations are integrated consistently.

Business Development

• Coordinate RFP responses and program design concepts with team director.
• Identify and support new market opportunities and strategic partnerships.
• Participate in industry events and represent the organization with professionalism.
• Develop and issue proposals for new projects, confirm scope and deliverables, and serve as a primary client contact.

Technical Oversight, Review, and Quality Assurance

• Review assessment reports, cost estimates, reserve schedules, energy calculations, and recommended measures for technical accuracy, completeness, consistency, and compliance with the applicable scope.
• Maintain and enforce report templates, SOPs, QA/QC procedures, and documentation standards across the assessment team.
• Provide technical guidance to staff and resolve questions involving building systems, observed deficiencies, remaining useful life, replacement costs, energy use, and retrofit strategies.
• Confirm deliverables meet applicable client, lender, housing-agency, utility-program, and industry requirements, including HUD, HCR, HPD/HDC, ASTM, and ASHRAE requirements when applicable.
• Lead responses to client and agency review comments and support continuous improvement through lessons learned, staff coaching, and periodic quality audits.

Qualifications:

Education & Experience

• Bachelor's degree in engineering, environmental science, business administration, energy management, or related field.
• 5+ years of experience in multifamily building assessments, capital planning, energy auditing, building systems, engineering, architecture, or related due-diligence services, including experience managing multiple concurrent projects.
• Demonstrated experience preparing or managing CNAs, PCAs/PNAs, IPNAs, and ASHRAE Level I or Level II energy audits; experience with Level III investment-grade analysis is preferred.
• Experience with multifamily and affordable-housing properties and programs, including HUD, LIHTC, HCR, HPD/HDC, or comparable housing-agency requirements, is strongly preferred.
• Experience coordinating or technically reviewing the work of assessors, engineers, architects, energy auditors, or project managers is preferred.

Technical Skills

• Strong understanding of multifamily building systems, including architectural, structural, site, accessibility, life-safety, mechanical, electrical, plumbing, and energy-related conditions.
• Ability to evaluate observed deficiencies, remaining useful life, repair and replacement recommendations, capital costs, utility consumption, energy-conservation measures, and implementation considerations.
• Experience with project-management and CRM platforms, assessment/reporting tools, HUD CNA e-Tool, ENERGY STAR Portfolio Manager, and energy-analysis or modeling software.
• Ability to interpret construction drawings, specifications, prior reports, utility data, capital records, and engineering documentation.
• Working knowledge of ASTM property-condition assessment practices and ASHRAE energy-audit procedures and reporting expectations.