Program Manager – Existing Building Assessments & Auditing

Sustainable Comfort, Inc.; City of Syracuse (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Sustainable Comfort, Inc. in Syracuse, NY seeks a Program Manager to lead the delivery of energy-auditing services for multifamily and affordable housing, blending workflow management with technical oversight.

You will coordinate staff, manage budgets, and serve as a primary client contact while ensuring QA, compliance with HUD/ASHRAE standards, and continuous improvement across projects.

Qualifications

• Bachelor's degree as specified in the job description.
• 5+ years with multifamily building assessments or related energy-auditing services.
• Experience managing multiple concurrent projects and teams.
• Familiarity with HUD LIHTC HCR HPD/HDC requirements is preferred.
• Experience coordinating or reviewing work of engineers, auditors, or project managers.

Responsibilities

• Develop, document, and refine program workflows, SOPs, and process maps.
• Coordinate project intake, staffing, fieldwork, reports, and client feedback.
• Forecast, plan resources, and scale programs across a portfolio of projects.
• Ensure QA/QC, templates, and standards across the assessment team.
• Lead client communications, proposals, and responses to reviews.

Skills

Workflow management

Technical oversight

Staff coordination

Client-facing leadership

Education

Bachelor's degree in engineering, environmental science, business administration, energy management, or related field

Tools

CRM platforms

HUD CNA e-Tool

ENERGY STAR Portfolio Manager

Energy modeling software

Job description

Sustainable Comfort is looking for a Program Manager to join an expanding group of professionals in the sustainability industry. Our high-growth environment and commitment to best practices provide employees with flexibility and a forward-thinking culture that fosters leadership, creativity, and ingenuity.

The Program Manager leads the successful delivery of existing-building assessment and energy-auditing services, with an emphasis on multifamily and affordable housing. This role blends workflow management, technical oversight, staff coordination, and client-facing leadership. The Program Manager is accountable for efficient, accurate, and consistent delivery of Capital Needs Assessments (CNAs), Property and Physical Needs Assessments (PCAs/PNAs), Integrated Physical Needs Assessments (IPNAs), and ASHRAE Level I, II, and III energy audits.

Essential Duties:

• Develop, document, and refine program workflows, SOPs, and process maps.
• Identify operational gaps and implement improvements to enhance efficiency and consistency.
• Coordinate with internal teams and software vendors to optimize program tracking and reporting systems.
• Support leadership with forecasting, resource planning, and program scaling.

Process and System Development

• Develop, document, and refine program workflows, SOPs, and process maps.
• Identify operational gaps and implement improvements to enhance efficiency and consistency.
• Coordinate with internal teams and software vendors to optimize program tracking and reporting systems.
• Support leadership with forecasting, resource planning, and program scaling.

Workflow Management

• Manage the full assessment workflow from project intake and scoping through staffing, fieldwork, report production, technical review, client comments, and final delivery.
• Plan and balance staff assignments, field schedules, utilization, project budgets, and deadlines across a portfolio of concurrent projects.
• Coordinate production of CNAs, PCAs/PNAs, IPNAs, HUD CNA e-Tool submissions, and ASHRAE Level I, II, and III energy audits.
• Monitor project status, risks, deliverables, and on-time performance; elevate constraints and implement corrective actions when needed.
• Coordinate capital-needs and energy-auditing staff so building deficiencies, replacement needs, utility data, energy-conservation measures, and capital recommendations are integrated consistently.

Business Development

• Coordinate RFP responses and program design concepts with team director.
• Identify and support new market opportunities and strategic partnerships.
• Participate in industry events and represent the organization with professionalism.
• Develop and issue proposals for new projects, confirm scope and deliverables, and serve as a primary client contact.

Technical Oversight, Review, and Quality Assurance

• Review assessment reports, cost estimates, reserve schedules, energy calculations, and recommended measures for technical accuracy, completeness, consistency, and compliance with the applicable scope.
• Maintain and enforce report templates, SOPs, QA/QC procedures, and documentation standards across the assessment team.
• Provide technical guidance to staff and resolve questions involving building systems, observed deficiencies, remaining useful life, replacement costs, energy use, and retrofit strategies.
• Confirm deliverables meet applicable client, lender, housing-agency, utility-program, and industry requirements, including HUD, HCR, HPD/HDC, ASTM, and ASHRAE requirements when applicable.
• Lead responses to client and agency review comments and support continuous improvement through lessons learned, staff coaching, and periodic quality audits.

Qualifications:

Education & Experience

• Bachelor's degree in engineering, environmental science, business administration, energy management, or related field.
• 5+ years of experience in multifamily building assessments, capital planning, energy auditing, building systems, engineering, architecture, or related due-diligence services, including experience managing multiple concurrent projects.
• Demonstrated experience preparing or managing CNAs, PCAs/PNAs, IPNAs, and ASHRAE Level I or Level II energy audits; experience with Level III investment-grade analysis is preferred.
• Experience with multifamily and affordable-housing properties and programs, including HUD, LIHTC, HCR, HPD/HDC, or comparable housing-agency requirements, is strongly preferred.
• Experience coordinating or technically reviewing the work of assessors, engineers, architects, energy auditors, or project managers is preferred.

Technical Skills

• Strong understanding of multifamily building systems, including architectural, structural, site, accessibility, life-safety, mechanical, electrical, plumbing, and energy-related conditions.
• Ability to evaluate observed deficiencies, remaining useful life, repair and replacement recommendations, capital costs, utility consumption, energy-conservation measures, and implementation considerations.
• Experience with project-management and CRM platforms, assessment/reporting tools, HUD CNA e-Tool, ENERGY STAR Portfolio Manager, and energy-analysis or modeling software.
• Ability to interpret construction drawings, specifications, prior reports, utility data, capital records, and engineering documentation.
• Working knowledge of ASTM property-condition assessment practices and ASHRAE energy-audit procedures and reporting expectations.