Program Manager Deaf Unity

PEP; Baltimore (MD); On-site; USD 58,000 - 62,000; Full time

Job summary

PEP seeks a full-time Program and Interpreter Coordinator for Deaf Unity services in Baltimore, MD. You will oversee program design, staffing, budgeting, and quality assurance for Deaf clients with chronic mental illnesses, ensuring services meet licensing standards and funding requirements.

You will hire and train staff, monitor service delivery, coordinate with external agencies, and ensure proper documentation and regulatory compliance.

Qualifications

• Bachelor's Degree in Social Work, Psychology, Counseling or related field; 5+ years of relevant experience.
• Two years of supervisory experience.
• Must have strong organizational and communication skills.
• Must be able to work with the deaf population and understand deaf culture.

Responsibilities

• Hire, supervise, and train Deaf Unity staff; conduct evaluations and disciplinary actions as needed.
• Review and coordinate services for client quantity and quality; monitor progress notes and IRPs.
• Ensure client records meet accreditation requirements and privacy standards.
• Conduct staff training in American Sign Language; develop program guidelines and materials.
• Monitor housing placements, discharges, and residential site files.
• Monitor service quality at residential sites and overall program operations.
• Perform crisis intervention as necessary and lead regular staff meetings.
• Collect, document, and assess Quality Assurance metrics.
• Monitor program funding budgets and billing activities; coordinate with other agencies.
• Communicate with other departments regarding client concerns and schedule inter-departmental meetings.
• Ensure compliance with regulatory reporting requirements.

Skills

ASL knowledge

Organizational skills

Communication skills

Supervisory experience

Education

Bachelor's Degree in Social Work, Psychology, Counseling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Full-Time Management Baltimore, MD, US

2 days ago Requisition ID: 1366

$57,500.00 To $62,000.00 Annually

POSITION OVERVIEW

Responsible for program and interpreter coordination of PEP’s Deaf Unity services. Provide programs for deaf clients with chronic mental illnesses as well as the overall management, evaluation, and budget of these programs. Monitor quality services and ensure the application to Deaf Unity clients. Hire, supervise and train Deaf Unity staff. Expand existing services as well as seek out grant and other funding opportunities.

REPORTING STRUCTURE

Reporting to this position are approximately 10 deaf unity staff members.

SPECIFIC RESPONSIBILITIES

• Hire, supervise, and train staff members, perform evaluations and initiate disciplinary action as required.
• Review and coordinate the level of services provided to clients and community for quantity and quality (i.e., staff availability, progress notes, Individual Rehabilitation Plans, etc.)
• Ensure that documentation contained in client records meets accreditation requirements by appropriate mental health organizations.
• Conduct staff and client training in American Sign Language, as required.
• Develop program guidelines/program activities material/documentation as needed.
• Monitor house placements, discharges, and residential site files.
• Monitor quality of services provided at residential sites.
• Monitor Perform crisis intervention and assistance as necessary.
• Conduct regularly scheduled staff meetings to address concerns.
• Collect, document, and assess Quality Assurance numbers.
• Monitor program funding budgets and billing activities.
• Coordinate/collaborate with other agencies that work with deaf populations.
• Communicate with other Agency departments in regard to clients’ concerns or needs; schedule and/or attend inter-departmental meetings as required.
• Monitor all regulatory and other reporting requirements.

PRINCIPAL ACCOUNTABILITIES

• Staff supervision and development
• Client documentation compliant with regulatory agencies requirements
• Program quality of care
• Program billing and budget management.
• Client referral, screening, and placement services oversight
• Client well being (clinical and physical)

EDUCATION, WORK EXPERIENCE AND JOB REQUIREMENTS

Education: Bachelors Degree in Social Work, Psychology, Counseling, or at least 5 years of relevant experience.

Two years of experience working in a supervisory position.

Skill Requirement: At least one month for experienced personnel

Job Requirements: Schedule must be flexible to handle various changes and commitments.

Must have strong organizational and communication skills.

Must have the ability to work with the deaf population and have knowledge of the deaf culture.

Fluent in American Sign Language (ASL)

COMMENTS

Strong organizational skills are required to run a program and supervise it effectively.

Good networking skills are necessary to maintain contact with internal as well as outside agencies.