Program Manager, Customer Solutions (EMS)

Libra Industries; Richardson (AL); On-site; USD 85,000 - 120,000; Full time

Job summary

Libra Industries is a full-service EMS provider delivering high-reliability electronic, mechanical, and electro-mechanical assemblies for aerospace, defense, medical, semiconductor, and industrial markets. With facilities in Texas, Ohio, and Mexico, we serve a diverse customer base that relies on us for precision, quality, and on-time delivery.

The Program Manager will be the primary contact for customers, overseeing programs, driving profitability, and coordinating cross-functional teams to

Qualifications

• Minimum 3 years in Program, Project, or Account Management in a contract manufacturing environment.
• Proven ability to communicate effectively and present to stakeholders.
• Experience as customer advocate balancing needs of customer and organization.
• Strong collaboration with Engineering, Manufacturing, Sales, and others.
• Well-organized leader capable of setting objectives and guiding cross-functional teams.
• Experience in contract review, pricing and negotiation preferred.
• Skilled in developing and implementing program and project plans.
• Excellent written and oral communication and presentation skills.
• Strong analytical and disciplined approach.
• Proficient in Microsoft Office and project management tools.
• Knowledge of Exact/Macola or similar ERP systems preferred.

Responsibilities

• Serve as primary point of contact for customer information exchange for assigned customers.
• Conduct quarterly customer business reviews with the team.
• Coordinate schedules and programs with customers and cross-functional teams to ensure product quality and timely delivery.
• Direct the integration and implementation of customer requirements with the Libra team across engineering, manufacturing, materials, quality, logistics.

Skills

Strong communicator

Customer advocate

Cross-functional collaboration

Program / Project management

Analytical skills

Microsoft Office proficiency

ERP familiarity

Education

Bachelor’s degree in Business or Technical discipline

Program Management Certificate

Tools

Exact/Macola ERP

Other ERP systems

Job description

Libra Industries is a full-service EMS provider delivering high-reliability electronic, mechanical, and electro-mechanical assemblies for aerospace, defense, medical, semiconductor, and industrial markets. With facilities in Texas, Ohio, and Mexico, we serve a diverse customer base that relies on us for precision, quality, and on-time delivery.

The Program Manager will be the primary contact for customers, overseeing programs, driving profitability, and coordinating cross-functional teams to