Program Manager, Customer Onboarding & Growth

Stord; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Stord is seeking a Program Manager, Professional Services to drive onboarding for new customers and enable growth for existing ones across channels and products. In this role you will coordinate with Commercial, Implementation, Integration, and Operations teams to manage onboarding milestones, translate customer needs into requirements, and ensure a smooth, scalable rollout for our supply chain solutions.

You will travel up to 50% for go-lives and renewals, thrive in a fast-paced environment,

Qualifications

• Excellent communication skills (verbal and written) across stakeholders.
• Versatile team player who can work under pressure.
• Strong drive to remove barriers and enable teams to succeed.
• Experience in cross-functional, customer-facing change roles in SaaS or consulting.
• Ability to deliver results in a fast-paced environment with multiple priorities.
• Willingness to travel up to 50%.

Responsibilities

• Manage a portfolio of customer onboarding projects from onboarding through go-live.
• Coordinate with Commercial, Implementation, Integration, and Operations teams to own the onboarding lifecycle.
• Balance competing priorities while aligning customer outcomes with Stord goals.
• Track progress and define KPIs to measure and improve onboarding processes.
• Design and deploy new systems/processes for existing customers across the supply chain.
• Travel up to 50% for milestones; promote continuous improvement and value delivery.
• Act as a culture advocate and driver of process optimization.

Skills

Communication

Cross-functional

Adaptability

Travel readiness

Problem solving

Job description

Stord is seeking a Program Manager, Professional Services to drive onboarding for new customers and enable growth for existing ones across channels and products. In this role you will coordinate with Commercial, Implementation, Integration, and Operations teams to manage onboarding milestones, translate customer needs into requirements, and ensure a smooth, scalable rollout for our supply chain solutions.

You will travel up to 50% for go-lives and renewals, thrive in a fast-paced environment,