Program Manager, Customer Implementation

Rocket Lab; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

A leading company in innovative solutions seeks a dynamic leader for the client implementation and success team. This role requires managing stakeholder relationships, guiding project execution, and leveraging AI tools for enhanced outcomes, particularly in government sectors. Ideal candidates are proficient in public policy and possess strong analytical and communication skills.

Benefits

Competitive salary plus equity

Comprehensive benefits package

Opportunities for learning and growth

Teamwide retreats 1-2 times a year

Qualifications

• Deep familiarity with federal funding processes.
• Experience in broadband and infrastructure programs.
• Proven track record in managing client-facing teams.

Responsibilities

• Lead client implementation team and ensure project delivery on time.
• Collaborate with partners and stakeholders on program implementation.
• Use AI-driven tools for transparency and efficiency.

Skills

Stakeholder management

Communication

Problem-solving

Analytical skills

Technical fluency

Education

Bachelor’s degree in public policy, business, technology, communications, or related field

Master's degree

Tools

AI tools

Slack

Linear

Notion

Job description

We are seeking a dynamic, mission-driven leader to join our P3 division and manage our client implementation and success team. This individual will serve as a key partner to government stakeholders, ensuring complex, multi-stakeholder projects are delivered seamlessly while unlocking long-term partnerships across verticals like broadband, transportation, energy, and water infrastructure. The ideal candidate brings a mix of public sector savvy, technical fluency, and a growth mindset—leveraging AI tools to scale impact, track progress, and turn customers into champions.

About your role at Ready ️

• Lead the client implementation and success team, ensuring projects are executed on time, within scope, and to high quality standards.

• Guide state and local partners through program implementation—turning mandates into milestones and challenges into opportunities.

• Use AI-driven tooling to manage documentation, track project health, and create transparency across stakeholders.

• Build trusted relationships with key decision-makers, enabling Ready to expand horizontally across state programs beyond broadband.

• Collaborate with sales, product, and marketing teams to ensure our platform evolves with real-world needs and policy shifts.

• Stay up-to-date on relevant federal and state policy developments; distill insights to drive proactive engagement.

• Identify opportunities for cross-agency growth in areas like water, energy, transportation, and public safety.

• Mentor and coach a high-performing, mission-aligned client success team.

• Represent Ready at key convenings, public sector forums, and strategic meetings.

A bit about you

• Deep familiarity with how federal funding flows through state and local government—experience in broadband, infrastructure, or related programs is a plus.

• Experience implementing technical solutions with or within government (e.g., GovTech, civic tech, federal grant programs).

• Ability to quickly learn federal policy frameworks and advise internal teams and clients accordingly.

• Technically fluent—you’re comfortable adopting new tools quickly (e.g., Slack, Linear, Notion, AI tools like Claude or ChatGPT) and using them to drive efficiency, collaboration, and insight.

• Proven track record managing or mentoring client-facing teams in fast-paced or high-growth environments.

• Exceptional communication, relationship-building, and stakeholder management skills—especially in politically complex environments.

• Strong critical thinking and analytical skills, with the ability to anticipate both immediate needs and longer-term opportunities.

• Self-starter who thrives on ownership and autonomy, but collaborates well across technical and non-technical teams.

• Bachelor’s degree in public policy, business, technology, communications, or a related field. A master's degree is a big plus.

• Nice to have: Project management experience and/or certifications (e.g., PMP, Agile, Scrum).

About Ready

• Creative problem solvers approaching a legacy industry with a new point of view

• Humble but ambitious, knowledgeable but curious, persistent but not obnoxious

• Concise and effective in written and spoken communication

• Comfortable working remotely

• One team, one dream

About what you get…

• Competitive salary plus meaningful equity upside

• Comprehensive (and ever-expanding) benefits for employees and their dependents

• Opportunities to learn and grow – all things startups

• A chance to play a role in defining the roadmap as we realize success in the United States and pursue the bolder vision of tackling the global market

• To get away - we all convene 1-2x / year for teamwide retreats

• We’re actively shaping our benefits program: have a say in which benefits matter to you