Program Manager, Customer Implementation

Ready.net; San Francisco (CA); Remote; USD 80,000 - 120,000; Full time

Job summary

Ready.net seeks a dynamic leader for its P3 team to manage customer implementations and success. This role involves guiding government partners, leading teams, and leveraging AI tools to enhance project delivery and relationship management, contributing toward significant infrastructure efforts across various sectors.

Benefits

Competitive salary and equity options

Comprehensive benefits for employees and dependents

Opportunities for learning and growth in a startup environment

Teamwide retreats 1-2 times a year

Active involvement in shaping benefits programs

Qualifications

• Experience in implementing technical solutions within government programs.
• Proven track record managing client-facing teams in high-growth environments.
• Ability to learn federal policy frameworks quickly.

Responsibilities

• Lead a customer implementation and success team to ensure project execution.
• Guide partners through program implementation and represent customer needs.
• Mentor team members and support information flow throughout the organization.

Skills

Relationship-building

Critical thinking

Analytical skills

Technical fluency

Stakeholder management

Education

Bachelor’s degree in public policy, business, technology, communications or a related field

Master's degree

Tools

AI tools

Slack

Linear

Notion

Job description

We are seeking a dynamic, mission-driven leader to join Ready on our P3 team to manage our customer implementations and success.This individual will serve as a key partner to government stakeholders, ensuring complex, multi-stakeholder projects are delivered seamlessly while unlocking long-term partnerships across verticals like broadband, transportation, energy, and water infrastructure. The ideal candidate brings a mix of public sector savvy, technical fluency, and a growth mindset—leveraging AI tools to scale impact, track progress, and turn customers into champions.

About Your Role At Ready ️

• Lead a customer implementation and success team, working with customers to ensure that projects are executed on time, within scope, and to high quality standards.
• Guide state and local partners through program implementation—turning mandates into milestones and challenges into opportunities.
• Represent the customer needs to cross-functional contributors within Ready including software engineers, designers, product managers, and policy experts.
• Use AI-driven tooling to manage documentation, track project health, and create transparency across stakeholders.
• Build trusted relationships with key decision-makers, enabling Ready to expand horizontally across state programs beyond broadband.
• Collaborate with sales, product, engineering, and marketing teams to ensure our platform evolves with real-world needs and policy shifts.
• Stay up-to-date on relevant federal and state policy developments; distill insights to drive proactive engagement.
• Identify opportunities for cross-agency growth in areas like water, energy, transportation, and public safety.
• Provide mentorship and coaching to team members and support the efficient flow of information and expertise throughout the organization.
• Represent Ready at key convenings, public sector forums, and strategic meetings.
  
  

A Bit About You

• Deep familiarity with how federal funding flows through state and local government—experience in broadband, infrastructure, or related programs is a plus.
• Experience implementing technical solutions with or within government (e.g., GovTech, civic tech, federal grant programs).
• Ability to quickly learn federal policy frameworks and advise internal teams and clients accordingly.
• Technically fluent—you’re comfortable adopting new tools quickly (e.g., Slack, Linear, Notion, AI tools like Claude or ChatGPT) and using them to drive efficiency, collaboration, and insight.
• Proven track record managing or mentoring client-facing teams in fast-paced or high-growth environments.
• Exceptional communication, relationship-building, and stakeholder management skills—especially in politically complex environments.
• Strong critical thinking and analytical skills, with the ability to anticipate both immediate needs and longer-term opportunities.
• Self-starter who thrives on ownership and autonomy, but collaborates well across technical and non-technical teams.
• Bachelor’s degree in public policy, business, technology, communications, or a related field. A master's degree is a big plus.
• Nice to have: Project management experience and/or certifications (e.g., PMP, Agile, Scrum).
  
  

About Ready

• Creative problem solvers approaching a legacy industry with a new point of view
• Humble but ambitious, knowledgeable but curious, persistent but not obnoxious
• Concise and effective in written and spoken communication
• Comfortable working remotely
• One team, one dream
  
  

About What You Get…

• Competitive salary plus meaningful equity upside
• Comprehensive (and ever-expanding) benefits for employees and their dependents
• Opportunities to learn and grow – all things startups
• A chance to play a role in defining the roadmap as we realize success in the United States and pursue the bolder vision of tackling the global market
• To get away - we all convene 1-2x / year for teamwide retreats
• We’re actively shaping our benefits program: have a say in which benefits matter to you