HIRED Jr. Frontend Engineer / Customer Implementation Specialist Engineering 33,000

LaunchBrightly, Inc.; Lucas (TX); Remote; USD 55,000 - 85,000; Full time

Job summary

Join a forward-thinking startup on a mission to revolutionize customer support automation! As a Jr. Frontend Engineer, you'll play a pivotal role in enhancing the implementation process for non-technical users. Your work will focus on setting up Screenshot Automation Recipes, analyzing user feedback, and collaborating with a dynamic engineering team. This role offers you the chance to take ownership of your projects in a remote-first culture that prioritizes productivity and creativity. If you're passionate about front-end development and eager to make an impact, this is the perfect opportunity for you to grow and thrive in the tech industry!

Benefits

Flexible working hours

No meetings culture

Startup culture

True ownership over role

Choice of technical setup

Annual team meetup in NYC

Qualifications

• 0-2 years of front-end development experience required.
• Strong understanding of HTML, CSS, and JavaScript frameworks.

Responsibilities

• Set up Screenshot Automation Recipes for customer implementations.
• Translate research and QA activities into engineering tickets.

Skills

HTML

CSS

DOM Manipulation

API Experience (Postman)

Vue 3 SPA (JS/TypeScript)

Tailwind CSS

UI/UX Focus

Communication Skills

Documentation Skills

Project Management Understanding

Tools

Postman

Screenshot Recipe Builder

Job description

At LaunchBrightly, we are on a mission to automate a process that continually captures and enhances screenshots of all your SaaS product features. The continuous integration and continuous deployment (CI/CD) pipeline and process that engineers adopted over the last decade is what we ultimately want to build for customer support teams. TLDR; LaunchBrightly = CircleCI for customer support. We are currently looking to bring onboard a strong Jr. Frontend Engineer / Customer Implementation Specialist.

Everyone at LaunchBrightly is a creator, an owner, or perhaps better, a celebration of the crazy ones. The misfits. The rebels. Most big companies are afraid of entrusting the future of the company and their software to a few makers. We want the opposite. We need the opposite as we enter virgin territory trying to build that CI/CD pipeline and process for the support organization. As our customer pushes a new feature to production, we automatically update all product images within the help center.

Our work is remote, not distant. We believe that being a remote-first organization allows us to build an exceptional team composed of makers and sellers with diverse backgrounds and skill sets from around the globe. Our default work culture is asynchronous and emphasizes written communication to prioritize maker time, focus, and company productivity.

Job Description

This role is unique as your work is initially fully concentrated on setting up Screenshot Automation Recipes for customer implementations, using the current V1.0 of our Screenshot Recipe Builder (our primary customer implementation tool).

Your work will be crucial in helping us better the current implementation process, allowing non-technical users to self-serve. This initial phase will see you setting up many hundreds of Screenshot Automation Recipes over the next N months and will involve a combination of testing, analysis, and continuous improvement.

• Analyze feedback from users, evaluate comments from your fellow Engineering team members, and spot inefficiencies as you set up recipes.
• Translate your research and QA activities into detailed engineering tickets for your fellow Engineering team members.
• Provide input on product design and mini-mocks to enhance the implementation experience.

The success of your initial concentration on setting up Screenshot Automation Recipes will be measured on whether non-technical users become able to self-serve. We envision elevating the current V1.0 of our Screenshot Recipe Builder experience to provide a superior self-serve experience for our non-technical users within 6 months.

On successfully helping us take the implementation experience to the next level, you will transition to a full-time Jr. Frontend Engineer as a Maker alongside Jose, Lucas, and Hyder.

We are looking for previous experience working with

• Strong understanding of HTML, CSS, and the DOM.
• API experience, specifically in Postman; consuming and commenting on internal APIs.
• Vue 3 SPA (JS/TypeScript).
• Tailwind CSS (HeadlessUI).
• Applying a UI/UX focus to your development including UX research.

What you bring to the table

• 0-2 years of industry experience in front-end development.
• A customer-first mentality, with an instinct to imagine how users will react and interact.
• Strong and precise communication and documentation skills.
• Prides themselves on writing highly readable, thoroughly tested code.
• The personal organization skills to manage multiple contexts as projects and features come together.
• A passion for being part of the startup journey and taking ownership of the company’s success.
• A willingness to take initiative and enthusiasm to make an impact.
• Thrives in a highly collaborative environment.
• Some prior experience applying PM experience or understanding is a big plus.
• Previous experience identifying and documenting bugs, and providing detailed reports to development teams.

What we offer

• Flexible working hours and locations.
• A culture of NO meetings where maker time and productivity is prioritized.
• Excellent start-up culture with openness and inclusiveness.
• True ownership and autonomy over your role and impact on the company.
• Your choice of technical setup and equipment.
• Annual meetup as a team in New York City.