Customer Implementation Manager

LexisNexis; Ohio; On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in legal technology is seeking a Customer Implementation Manager to guide new clients through the onboarding process. The ideal candidate will possess a Juris Doctor or equivalent experience and have strong networking and communication skills. This role offers a flexible schedule and a focus on work-life balance, alongside comprehensive health and retirement benefits.

Benefits

Comprehensive health benefits

401(k) with match

Wellness platform with incentives

Short and long-term disability coverage

Family benefits including bonding leave

Health and dependent care accounts

Up to two days of paid leave for volunteering

Qualifications

• Juris Doctor or equivalent required.
• Outstanding networking capabilities needed.
• Excellent verbal and written communication skills necessary.

Responsibilities

• Manage and coordinate customer onboarding activities.
• Serve as the primary contact for all onboarding projects and issues.
• Diagnose and resolve customer problems using internal resources.

Skills

Networking

Customer service

Technical knowledge

Communication

Education

Juris Doctor or equivalent legal experience

Job description

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Customer Implementation Manager Job Description

Are you data-driven and customer-centric?

Do you enjoy collaborating cross-functionally to deliver on common goals?

About Our Team

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About The Role

As a Customer Implementation Manager, you will ensure new Large Law firm customers have a wonderful experience implementing and transitioning to LexisNexis. For 3 -6 months post-close, you will be the firm’s primary point of contact for all activities.

Responsibilities

• Managing and coordinating new customer onboarding activities
• Being the primary contact for all projects, issues and opportunities during the customer onboarding process
• Diagnosing and resolving problems using internal resources and tools, business judgement and experience
• Initiating escalation process for unresolved customer problems
• Creating customized onboarding plan and documentation in conjunction with firms
  
  

Requirements

• Have a Juris Doctor or equivalent legal experience
• Demonstrate outstanding networking capabilities and exhibit a professional demeanor, business maturity, and technical knowledge
• Be able to work as part of a team, accomplishing mutual team goals
• Be able to travel up to 20% of the time.
• Demonstrate experience developing and executing on account plans and coordinating key stakeholders to positively impact clients
• Demonstrate excellent verbal and written communication skills
  
  

Work in a way that works for you

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, we will help you meet your immediate responsibilities and your long-term goals.

Working For You

Benefits

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
  
  

About The Business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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