Customer Implementation Manager

Most; Fort Worth (TX); Hybrid; USD 80,000 - 120,000; Full time

Job summary

A rapidly growing payment technology solutions company seeks a Customer Implementation Manager to lead the onboarding of new clients. The role involves managing implementation projects, developing complex plans, and working closely with internal teams to ensure client success. A proven track record in project management in fintech, along with strong communication and analytical skills is required. The position offers remote work and competitive salary with generous leave and benefits.

Benefits

Remote and flexible working hours

Generous annual leave of 25 days

Health insurance for dependents

Company pension scheme

Qualifications

• Minimum five years’ experience in project management or implementation roles in fintech.
• Fluent in English with strong communication skills.
• Experience in airline retail operations is advantageous.

Responsibilities

• Lead end-to-end implementation projects ensuring timely delivery.
• Collaborate with internal teams to facilitate successful implementations.
• Develop and manage complex project plans.

Skills

Project Management

Communication

Analytical Skills

Problem Solving

Planning

Time Management

Education

Project Management Professional (PMP) certification

Tools

Jira

Slack

Job description

MOST is a rapidly growing payment technology solutions company at the intersection of fintech and travel retail.We enable businesses to take payments and manage retail in complex, fast-moving and low-connectivity environments. With offices in Dallas-Fort Worth, Chicago and Dublin, an agile team and advanced technology, MOST offers a modular suite of products and services, including software retail platforms, a secure payment gateway, portable customized payment hardware solutions.

The Opportunity

As we continue to scale our business internationally, we are looking for a talented Customer Implementation Manager to work with us to ensure the successful and timely onboarding of new clients. Reporting to the Customer Experience Director who has overarching responsibility for Customer Success and Product functions, the successful role holder will

What you’ll do

• Lead end to end implementation projects for our valued clients, ensuring timely delivery and adherence to project scope.
• Collaborate with internal teams (in particular Technology and Customer Success) to facilitate successful implementations.
• Develop and manage complex project plans, that include integration, testing, training and deployment activities.
• Facilitate regular status meetings, effectively communicating progress, challenges and resolutions to stakeholders.
• Identify potential risks and develop mitigation strategies to ensure project success.
• A ddress any issues or challenges that arise during the implementation process.
• Track and report on project progress and key metrics.
• Provide training support to clients, including documentation and user guides.
• Provide support immediately post-implementation, with handover to the Customer Success team.
• Ensure clients are happy with the new solution and that their needs are met.
• Willing and able to travel internationally up to 25% if needed.
  

About you

• Applicants must currently be based in the EEA and have a valid working visa.
• You have a proven track record of leading complex implementation projects with multiple stakeholders and tight deadlines.
• You have excellent communication and interpersonal skills, with experience of engaging effectively with diverse stakeholders, and sharing information in written or verbal form.
• You are a self-starter, with strong analytical and problem solving abilities, and a focus on delivering results.
• You possess excellent planning and time management skills.

Required skills and experience

• You have a minimum of five years’ experience in project management or implementation roles, in a fintech / payment technology company.
• Your knowledge of airline retail operations and onboard retail solutions will be a distinct advantage.
• Project Management Professional (PMP) certification or equivalent.
• You are fluent in English with strong written and verbal communication skills.
• Proficient in the use of project management software like Jira and collaboration tools including Slack.

What do we offer?

• Remote and flexible working hours. Very occasional attendance required onsite at Company's Dublin offices.
• Competitive salary commensurate with experience.
• Generous annual leave of 25 days per annum, with additional parental/family leave.
• Health insurance for you and your dependents.
• Company pension scheme.

Most are proud to be an equal opportunity employer. We value individuals for their unique experiences, talents, and contributions they can bring when working together as a team. We do not discriminate on the basis of race, religion, color, religion or belief, nationality, social or ethnic origin, age, gender, sexual orientation, or any other status protected by the laws and regulations in the geographic locations in which we operate.

We do not require the assistance of agencies at this time.

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What country do you currently reside in?

Do you require employer sponsorship to be eligible to work in an EEA country within the next 12 months?

Have you prior experience in inflight retail operations or retail solutions used onboard any other transport mode? If Yes, please briefly elaborate.

Have you managed complex customer implementation projects for delivery of technology solutions to third party clients of payment technology companies or fintech companies? If Yes, please elaborate.

Are you PMP certified or equivalent?

Thank You

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