Program Manager, Crisis Nursery Operations

Isabel's House; Springfield (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Isabel's House in Springfield, MO seeks a Program Manager to support 24/7 crisis nursery operations and partner with the Program Director. You will help maintain a safe, structured, and trauma-informed environment for children while supporting the direct care team.

The ideal candidate is a strong communicator, dependable leader, and proactive problem-solver who enjoys staff development and improving daily operations to make a meaningful impact on children and families.

Qualifications

• Bachelor's degree in business administration, non-profit management, public administration, or related field, or 3+ years of relevant staff leadership, scheduling, training, or program operations.
• Experience in childcare, residential care, social services, nonprofit programming, or related field preferred.
• Knowledge of trauma-informed care, child development, and supporting crisis-affected families is a plus.
• Strong organizational, communication, problem-solving, and interpersonal skills.
• Ability to manage competing priorities, exercise sound judgment, and maintain confidentiality.
• Ability to complete required background screenings and organizational training.

Responsibilities

• Oversee daily direct care operations, ensuring consistency with organizational policies, procedures, and licensing requirements.
• Monitor staffing coverage, staff-to-child ratios, attendance, timekeeping, and scheduled hours to maintain appropriate coverage and minimize unnecessary overtime.
• Lead orientation, onboarding, initial training, and mentoring of new direct care employees.
• Provide ongoing coaching, guidance, and routine check-ins to support staff performance, accountability, and professional development.
• Coordinate staff training requirements and track completion of mandatory certifications and ongoing professional development.
• Identify operational challenges, staffing concerns, opportunities for improvement, and communicating recommendations to the Program Director.
• Support implementation of program procedures, safety protocols, and trauma-informed care practices.
• Maintain accurate operational records and assist with reporting, documentation, and licensing preparation.

Skills

Staff leadership

Communication

Organizational skills

Problem-solving

Confidentiality

Background checks

Education

Bachelor's degree or 3+ years relevant experience

Job description

Isabel's House in Springfield, MO seeks a Program Manager to support 24/7 crisis nursery operations and partner with the Program Director. You will help maintain a safe, structured, and trauma-informed environment for children while supporting the direct care team.

The ideal candidate is a strong communicator, dependable leader, and proactive problem-solver who enjoys staff development and improving daily operations to make a meaningful impact on children and families.