Program Supervisor - Crisis Nursery & Family Support Programs

brightpoint.org; Chicago (IL); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

PTO 3+ weeks first year

11 paid holidays

401(k) with match

Job summary

Brightpoint invites you to join our mission-driven team in Chicago, overseeing the 24/7 Crisis Nursery and related family support programs. This role leads staff, ensures continuous coverage, and collaborates with funders to meet licensing and reporting requirements.

Requires a Master’s or Bachelor’s in social work (or related field) with relevant experience; supervisory experience preferred, plus bilingual English/Spanish is a plus. Valid driver’s license and reliable vehicle are required.

Qualifications

• Master’s Degree in social work or related field with two years’ relevant experience.
• Bachelor’s Degree in social work or related field with four years’ relevant experience.
• Supervisory experience preferred.
• Experience dealing with families in crisis and effective crisis intervention skills preferred.
• Valid driver’s license, insurance, and a reliable vehicle required.
• Ability to communicate in English and Spanish preferred.

Responsibilities

• Supervises and evaluates crisis nursery and family support staff; training and program plans.
• Implements personnel policies, hiring, performance appraisals, and salary changes.
• Oversees program plan and ensures full implementation.
• Plans and conducts regular staff meetings.
• Provides case consultation and supervision to staff.
• Coordinates with funders and partners to meet licensing and reporting requirements.
• Monitors quality improvement processes, outcomes, and funding reports.
• Ensures 24/7 coverage of the program.

Skills

Supervisory experience

Crisis intervention

Bilingual English/Spanish

Education

Master’s Degree in social work or related field

Bachelor’s Degree in social work or related field

Job description

Program Supervisor - Crisis Nursery & Family Support Programs

Job Category: Program Management

Requisition Number: PROGR007565

• Posted : September 17, 2026
• Full-Time
• On-site
• Salary : $50,000 USD per year

Locations

Showing 1 location

Englewood-Marshfield
Chicago, IL 60636, USA

Description

Brightpointinvites you to join our team of mission-driven staff who share a common vision: an equitable world where all children and families thrive in strong communities. As a leader in the human services sector for 140 years,we aim to advance the well-being of children by investing in families and strengthening communities through data-informed, collaborative, and preventative solutions.

The Program Supervisor oversees daily operations of a 24/7 Crisis Nursery, including supervising assigned staff and ensuring around the clock coverage. May also supervise additional Family Support programming, such as Family Visitation Center or Doula services. May provide direct services to program participants

• Master’s Degree in social work or related field and two years’ relevant experience OR Bachelor’s Degree in social work or related field and four years’ relevant experience required.
• Supervisory experience preferred.
• Experience dealing with families in crisis and effective crisis intervention skills preferred.
• Valid driver's license, insurance, and a reliable vehicle required.
• Ability to communicate in both English and Spanish preferred.

Job Responsibilities:

• Supervises and evaluates assigned crisis nursery and other assigned family support staff and the performance of their duties on a regular basis. This includes staff training, administrative case issues, fiscal control, evaluation of effectiveness of personnel, and implementation of program plans.
• Responsible for the implementation of Brightpoint’s personnel policies, procedures and practices for staff within control unit. This includes hiring, performance appraisals, employee leave, promotions, salary changes, terminations, and documentation of all personnel actions.
• Oversees and ensures full implementation of program plan.
• Plans and conducts regular staff meetings.
• Provides individual case consultation and supervision to assigned staff.
• Provides back up and coverage for team members, as required by program.
• Works closely with funders and partners, such as the Department of Children and Family Services, Department of Human Services, the Department of Public Health and others, to ensure all licensing regulations, performance standards, and reporting requirements are being met.
• Monitors, supervises, and implements the program’s continuous quality improvement process including outcome measures, clinical assessments, and funding reports.
• Accountable for ensuring coverage of a 24 hour, 365 days a year program, as required by program

Job details:

• Compensation: Range is between $50,000 - $54,000 annually; offers are commensurate with experience and bilingual candidates may receive additional compensation. The salary range provided represents our current estimate for this role at the time of posting and is subject to change. The final salary will be determined based on a range of factors, including but not limited to, a candidate's relevant experience, education, qualifications, skills, certifications, and alignment with organizational needs. We are dedicated to fair and equitable compensation practices and are committed to fostering a diverse workforce while providing equal opportunities for all candidates.
• Benefits: Medical/dental/vision insurance, 3+ weeks paid time off in the first year including the week between Christmas and New Year’s Day (PTO increases with tenure); 11 paid holidays, supplemental insurance options, 401(k) with match ( more benefits details here ).
• Location: Home office is at our Marshfield location.
• Schedule: Full-time, salaried; general business hours with some flexibility required for accommodating client’s schedules and special projects.
• We don’t just hire talent—we grow it: Emerging Leaders will have access to leadership development opportunities and one-on-one mentorship.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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