Program Manager, Contracts & Operations

Bridgham Technology Institute; Washington (District of Columbia); On-site; USD 90,000 - 130,000; Full time

Job summary

Bridgham Technology Institute is seeking a Program Manager to oversee the EFLHD Administrative Support Services contract. You will supervise personnel, ensure quality assurance, maintain customer relations, monitor performance, and manage day-to-day operations across government and contractor interfaces.

The role requires leadership of geographically dispersed teams, strong communication skills, and experience with contract performance reporting.

Qualifications

• Bachelor's degree in Business Administration, Public Administration, Management, Human Resources, or a related field preferred; relevant post-secondary education or equivalent experience may be substituted.
• Minimum five (5) years of administrative support leadership experience.
• Minimum five (5) years of personnel management experience.
• Experience managing service contracts and customer-facing operations.
• Experience leading geographically dispersed or administrative support teams.

Responsibilities

• Provide overall management and administration of the contract.
• Monitor performance metrics, staffing levels, workload distribution, and service delivery.
• Submit required reports and contract deliverables.
• Coordinate with government representatives regarding performance, schedules, assignments, and operational concerns.
• Develop solutions to operational challenges and performance issues.
• Supervise and mentor Administrative Support personnel.
• Conduct performance coaching and staff development.
• Address employee relations matters and grievances.
• Implement corrective action or disciplinary measures when necessary.
• Conduct monthly staff meetings and performance discussions.
• Ensure continuity of operations through staffing and replacement planning.
• Monitor quality standards and performance expectations.
• Ensure compliance with contractual requirements and company policies.
• Oversee onboarding, security documentation, and personnel accountability.
• Track contract performance and implement continuous improvement initiatives.
• Maintain effective working relationships with government stakeholders.
• Participate in virtual, telephonic, or in-person meetings as required.
• Resolve performance concerns and facilitate communication between contractor staff and government officials.

Skills

Leadership

Staff coaching

Communication

Process improvement

Workload analysis

Records management

Timekeeping systems

Travel administration

Education

Bachelor's degree in Business/Public Administration/Management/HR

Tools

Google Workspace

Microsoft Office

Job description

Bridgham Technology Institute is seeking a Program Manager to oversee the EFLHD Administrative Support Services contract. You will supervise personnel, ensure quality assurance, maintain customer relations, monitor performance, and manage day-to-day operations across government and contractor interfaces.

The role requires leadership of geographically dispersed teams, strong communication skills, and experience with contract performance reporting.