Program Manager (Contract)

Global Payments Inc.; United States; Remote; USD 110,000 - 150,000; Full time

Job summary

Global Payments Inc. is seeking an experienced Program Manager to join the Sentral team and shape education technology and digital experiences for schools, parents, teachers, administrators and multi‑school organisations.

The role focuses on planning, governance, and delivery of strategic programs across Product, Engineering, Operations, Client Services and Commercial teams, with a strong emphasis on governance, risk management, and continuous improvement.

Qualifications

• 8+ years in PM/Delivery leadership in software, SaaS, technology or digital products.
• Experience leading large-scale, cross-functional programs with multiple stakeholders.
• Proficiency with MS Project, JIRA and Azure DevOps.

Responsibilities

• Lead planning, governance and delivery of strategic cross-functional programs.
• Partner with Product, Engineering, Operations, Client Services and Commercial teams to coordinate milestones and dependencies.
• Establish program governance including risk management, resource planning and reporting.
• Drive continuous improvement in delivery methodologies and processes.
• Monitor program performance and mitigate issues to ensure objectives are met.
• Collaborate with teams across different geographies and time zones.

Skills

Program management

Stakeholder management

Cross-functional leadership

Delivery leadership

Risk management

Communication

Tools

Microsoft Project

JIRA

Azure DevOps

Job description

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for an experienced Program Manager to join the growing Sentral team and help shape the future of education technology and digital experiences for schools, parents, teachers, administrators and multi‑school organisations.

What you’ll own

• Lead the planning, governance, and delivery of strategic cross‑functional programs, ensuring alignment to Sentral’s business objectives, product roadmap, and customer commitments.
• Partner with Product, Engineering, Operations, Client Services, and Commercial teams to coordinate program milestones, manage dependencies, and drive successful outcomes across multiple workstreams.
• Establish and maintain program governance, including risk management, resource planning, stakeholder communications, status reporting, and executive‑level updates.
• Drive continuous improvement in delivery methodologies, operational processes, and program management practices to enhance efficiency, predictability, and business value realisation.
• Monitor program performance against key metrics, proactively identifying issues and implementing mitigation strategies to ensure successful delivery of program objectives.
• This role is required to work with different teams across different geographies and time zones to deliver business outcomes. As such, the role may be required to work or remain contactable outside regular hours due to different time zones at times.
• Other related duties as assigned.

What you’ll bring

• 8+ years’ experience in Program Management, Project Management, or Delivery Leadership roles within software, SaaS, technology, or digital product environments.
• Demonstrated experience managing large‑scale, complex, cross‑functional programs involving multiple stakeholders, competing priorities, and interdependent workstreams.
• Strong stakeholder management and influencing skills, with the ability to communicate effectively at all levels, including senior leadership and executive stakeholders.
• Proven ability to establish program governance frameworks, manage risks and dependencies, and deliver outcomes within agreed timelines and budgets.
• Experience with industry standard project management tools such as Microsoft Project, JIRA, Azure DevOps and related platforms.

It’s a bonus if you have

• Experience within education technology (EdTech), software-as-a-service (SaaS), fintech, or payments industries.
• Experience working with government agencies or departments
• Relevant certifications such as PMP, PRINCE2, AgilePM, SAFe, or Certified ScrumMaster.
• Experience managing business transformation, product modernisation, cloud migration, or enterprise software implementation programs.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.