Program Manager - US

Bottomline; Portsmouth (NH); On-site; USD 90,000 - 130,000; Full time

Job summary

Bottomline in the United States is seeking a Program Manager to lead complex programs across Product, Technology, Customers, and Partners. You will own planning, governance, risk management, and stakeholder communications to ensure timely delivery and measurable outcomes.

Ideal candidates bring 3–5 years of program experience, strong communication skills, and familiarity with Jira/Confluence in a fast-paced, SaaS environment.

Qualifications

• 3 to 5+ years of hands-on program or project management experience.
• Bachelor’s degree or equivalent; SaaS or cloud product experience preferred.
• Strong written and verbal communication for executive audiences.
• Ability to lead across matrixed, fast-paced environments.
• Experience with Jira, Confluence, and reporting tools.

Responsibilities

• Lead end-to-end planning, execution, and delivery of complex programs across cross-functional teams.
• Define program scope, success metrics, deliverables, timelines, and governance.
• Manage risks, issues, and dependencies with proactive mitigation plans.
• Drive operational excellence by improving processes, tools, and reporting.
• Establish governance structures and cross-functional operating rhythms.
• Communicate decisions, responsibilities, and expected outcomes clearly.
• Monitor program performance and deliver insightful reports for decision-makers.
• Facilitate retrospectives to capture lessons learned and continuous improvement.
• Support Product teams with program administration as needed.
• Organize stakeholder and product initiative meetings.
• Lead change-management activities to drive adoption of new processes and tech.

Skills

Cross-functional leadership

Stakeholder management

Project management

Communication skills

Risk and issue management

Data-driven decision making

Agile/Waterfall familiarity

Education

Bachelor’s degree or equivalent experience

Tools

JIRA

Confluence

MS Office/365

Job description

Why Choose Bottomline?

Are you ready to transform the way businesses pay and get paid? Bottomline is a global leader in business payments and cash management, with over 35 years of experience and moving more than $16 trillion in payments annually. We're looking for passionate individuals to join our team and help drive impactful results for our customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team!

The Role

We are looking fora Program Managerto innovate, win and grow with us! We are looking for a motivated, independent Program Manager who thrives in a collaborative, fast-paced product environment. This role leads the delivery of complex programs and projects across Product, Technology and other Bottomline functions, as well as initiatives involving Customers and Partners.

How You'll Contribute

• Lead end-to-end planning, execution, and delivery of complex cross-functional programs and projects, including but not limited to customer deployments, migrations, product end-of-life initiatives, and revenue-growth initiatives.
• Define program/project scope, success metrics, deliverables, timelines, and governance frameworks.
• Maintain strong delivery momentum through proactive risk, issue, and dependency management, ensuring clear and actionable mitigation plans.
• Drive operational excellence by continuously improving processes, tools, and reporting practices.
• Implement effective governance structures (e.g., steering committees, working groups, roadmap reviews, checkpoints) that maintain alignment and accountability.
• Establish clear cross-functional communication models and operating rhythms, ensuring clarity of responsibilities, decisions, and expected outcomes.
• Monitor and report on program and project performance, creating clear insights and materials that support decision-making, transparency, and timely escalation.
• Lead and facilitate project and program retrospectives to identify lessons learned and embed continuous improvement.
• Support Product teams with key program and project administration when required.
• Organize and facilitate stakeholder and product initiative meetings.
• Lead change-management activities to drive successful adoption of new processes, technologies, and product capabilities.

How You'll Make An Impact

• Strong ability to lead and collaborate across cross‑functional teams, driving delivery and ensuring accountability.
• Ability to build strong relationships, negotiate priorities, and influence decisions across teams and leadership levels.
• Experience managing multiple concurrent programs/projects in a fast‑paced environment, adjusting priorities in line with business needs.
• Solid understanding of project and program management methodologies (e.g., Waterfall, Agile, hybrid models).
• Strong organizational and planning skills, with attention to detail and the ability to create clear documentation, reports, and communication materials.
• Good understanding of the product development lifecycle, including agile frameworks (Scrum, Kanban).
• Ability to interpret data, draw insights, and communicate findings to diverse audiences.
• Excellent written and verbal communication skills tailored to technical and non‑technical audiences.
• Proven experience communicating and presenting confidently to senior leadership and executive stakeholders.
• Proficiency with industry‑standard tools and systems (e.g., JIRA, Confluence, MS Office/365).

If you have the attributes, skills, and experience listed below, we want to hear from you:

• Proven success operating across all levels and functions within an organization
• Demonstrated success delivering outcomes in a matrixed, fast‑paced environment
• Background in SaaS or cloud‑based products would beadvantageous.
• Bachelor’s degree or equivalent experience
• 3 to 5 years or more of hands‑on program or project management experience

We welcome talent at all career stages and are dedicated to understanding and supporting additional needs. We're proud to be an equal opportunity employer, committed to creating an inclusive and open environment for everyone.