Program Manager - Content Operations

SPECTRAFORCE; Lake Forest (IL); On-site; USD 95,000 - 140,000; Full time

Job summary

SPECTRAFORCE is seeking a Content Operations Program Consultant to lead a PMO across digital channels. The role focuses on standing up governance, optimizing processes, and coordinating end-to-end asset deployment and AI-enabled workflow improvements.

The successful candidate will bridge content ecosystems with enterprise execution, driving regulatory compliance and scalable, repeatable operations with senior leadership collaboration.

Qualifications

• 5+ years in Content Operations, PMO Leadership, or related roles.
• Experience leading PMO and governance for digital content programs.
• Proficiency with Workfront, Smartsheet, and MS 365 for reporting and planning.
• Familiarity with DAM, CMS/AEM, and automation pipelines.
• Experience collaborating with senior leaders and cross-functional teams.
• Bachelor's degree in a related field.

Responsibilities

• Stand up and lead the Content Operations PMO with intake, cadence, and governance models.
• Oversee end-to-end content operations from asset transformation to deployment across channels.
• Harmonize processes and data elements in Workfront; build dashboards and reports.
• Coordinate across content platforms (AEM, DAM, ISA automation) and emerging tools.
• Support AI adoption initiatives for workflow automation and efficiency.
• Ensure compliance through MLR processes and cross-functional reviews.
• Collaborate with Email Ops, Web Teams and leadership to scale best practices.

Skills

PMO Leadership

Governance

Content Operations

Workfront

Smartsheet

Microsoft 365

AEM

AI Adoption

Regulatory Compliance

Stakeholder Management

Education

Bachelor's degree in Business Operations/PM/Communications/Marketing

Tools

Workfront

Smartsheet

Microsoft 365

Adobe Experience Manager (AEM)

Job description

Job Title: Content Operations Program Consultant / Program Manager II

Position Type: 1-Year Contract (Extension based on performance and business needs)

Position Summary

The Content Operations Program Consultant serves as the operational lead across core digital execution channels—including ISA, Banner Ads, Mobile/Patient Services Apps, Digital Asset Management (DAM), and Web. This role is responsible for standing up and leading a Program/Project Management Office (PMO), driving process optimization, establishing governance frameworks, and managing continuous improvement initiatives.

The ideal candidate will bridge technical content ecosystems with strategic execution, streamlining end-to-end asset transformation, MLR review routing, channel deployments, Workfront alignment, and enterprise AI adoption.

Key Responsibilities

• PMO Leadership & Governance: Stand up and lead the Content Operations PMO; establish intake practices, operating cadences, execution frameworks, SOPs, and governance models for near-term delivery and multi-year roadmaps (1-5 year planning).
• End-to-End Content Operations: Oversee the operational lifecycle of taking creative assets, transforming them into channel-specific digital formats, and coordinating automated or manual deployment across ISA, Patient Services App, Banners, and DAM.
• Process Harmonization & Tooling: Drive milestone-level process and data-element harmonization in Workfront; build tracking dashboards and executive reporting using Smartsheet, Workfront, and Microsoft 365.
• System & Ecosystem Coordination: Facilitate cross-functional workflows across connected content platforms, including Adobe Experience Manager (AEM), DAM publishers, ISA automation pipelines, and emerging workflow platforms (e.g., thebrief.ai).
• AI Adoption & Governance: Support internal AI enablement initiatives, identifying opportunities to leverage AI tools for workflow automation, tool development, and operational efficiency.
• Regulatory Compliance & Reviews: Support content routing through Medical, Legal, and Regulatory (MLR) processes, ensuring adherence to compliance audits and operational quality standards.
• Cross-Functional & Sister-Team Alignment: Partner with cross-functional operational leads (e.g., Email Ops, Web Teams) and senior leadership to scale best practices and operational frameworks across wider enterprise teams.

Required Qualifications & Experience:

• Core Experience: 5+ years of combined experience in Content Operations, Program/Project Management, PMO Leadership, and Business Operations.
• Content Operations Background: Hands-on understanding of how creative assets are transformed into digital channel assets and deployed across digital ecosystems.
• Workfront & Tool Proficiency: Deep experience utilizing Workfront (specifically aligning data elements and project milestones), Smartsheet, and Microsoft 365 for reporting, capacity planning, and backlog tracking.
• Technical Savviness: Strong conceptual understanding of connected ecosystems (DAM, CMS/AEM, automated deployment pipelines) and practical familiarity with AI tools and adoption frameworks.
• Stakeholder Management: Proven track record of interacting with senior directorship, managing cross-functional dependencies, resolving roadblocks, and scaling operational processes.
• Education: Bachelor's degree in Business Operations, Project Management, Communications, Marketing, or a related field.

Preferred Qualifications:

• Industry Background: Prior experience within the Pharmaceutical, Biotech, Healthcare, or heavily regulated industry (highly preferred to enable fast onboarding with MLR and compliance workflows).
• Certifications: PMP, Lean Six Sigma, Agile, Scrum, or related project management/process improvement credentials.
• Platform Exposure: Familiarity with Adobe Experience Manager (AEM) and automated publishing tools.

For information on benefits, equal opportunity employment, and location-specific applicant notices. https://spectraforce.com/spectraforce-applicant-disclaimers-contingent/

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.