Program Manager - Claims Cloud Transformation

QBE Insurance Group Limited; United States; Hybrid; USD 119,000 - 159,000; Full time

Benefits offered by this job

30 days holiday

Flexible working

Private medical insurance

26 weeks parental leave

Remote working overseas

Job summary

QBE Insurance Group London or Leeds is seeking an experienced Program Manager to lead a major Claims Cloud Transformation. You will oversee migration of UK and European Claims operations to a new cloud platform, driving modernization and improved customer outcomes.

Reporting to Head of Change Delivery, Claims & Operations, you will manage budgets, governance, risks, and multiple suppliers across the UK and Europe, delivering benefits aligned with strategic business outcomes and ensuring

Qualifications

• Experience managing large-scale systems implementations or enterprise platform migrations.
• Experience with budgets, multiple suppliers and complex delivery environments.
• Excellent programme planning, governance and execution skills.
• Strong stakeholder management across executive, operational and technical audiences.
• Exceptional communication and presentation skills.
• Experience with cloud transformations and data migration in insurance is desirable.

Responsibilities

• Define and lead the Claims Cloud Transformation roadmap and delivery strategy.
• Manage multiple workstreams covering technology, data, migration, testing, change and readiness.
• Establish programme governance, reporting, controls and decision-making processes.
• Manage programme risks, dependencies, milestones, budgets and performance.
• Lead and coordinate strategic suppliers and delivery partners.
• Build relationships with senior stakeholders across business, technology and operations.
• Produce executive updates, papers and recommendations.
• Drive successful migration of UK and European Claims ops to the new platform.
• Track programme benefits and ensure delivery aligns with outcomes.
• Support business readiness and transition to ongoing operational support.

Skills

Programme management

Stakeholder management

Budget management

Governance

Communication

Leadership

Risk management

Cross-functional collaboration

Tools

Guidewire

Cloud platforms

Data migration tooling

Job description

Program Manager - Claims Cloud Transformation

Greater London

Greater London

GB

WC2N 5DN

Work From Home

2026-12-28T19:02:04.31

Program Manager - Claims Cloud Transformation QBE Insurance Group London or Leeds | Permanent | Full Time | Hybrid

The Opportunity

QBE Europe is looking for an experienced Program Manager to lead a major, multi-year Claims Cloud Transformation Programme. This highly visible role will oversee the migration of UK and European Claims operations onto a new cloud platform, helping modernise QBE's claims ecosystem, simplify technology, improve operational efficiency and enhance customer outcomes. Reporting to the Head of Change Delivery, Claims & Operations, you'll lead the end-to-end programme roadmap across a 5+ year delivery horizon, working with business leaders, technology teams, delivery partners and suppliers across the UK and Europe.

What You'll Be Doing

• Define and lead the Claims Cloud Transformation roadmap and delivery strategy.
• Manage multiple workstreams covering technology, data, migration, testing, change and operational readiness.
• Establish programme governance, reporting, controls and decision-making processes.
• Manage programme risks, dependencies, milestones, budgets and performance.
• Lead and coordinate strategic suppliers and delivery partners.
• Build strong relationships with senior stakeholders across business, technology and operations.
• Produce executive-level programme updates, presentations, decision papers and recommendations.
• Drive the successful migration of UK and European Claims operations to the new platform.
• Track programme benefits and ensure delivery remains aligned with strategic business outcomes.
• Support business readiness, adoption and transition into ongoing operational support.

About You

• Experience managing large-scale systems implementations or enterprise platform migrations.
• Proven success managing significant budgets, multiple suppliers and complex delivery environments.
• Excellent programme planning, governance and execution skills.
• Strong stakeholder management across executive, operational and technical audiences.
• Exceptional communication and presentation skills.
• Strong risk, dependency and financial management capabilities.
• The ability to influence and lead across matrix organisations.
• Experience with Guidewire, claims platforms, cloud transformation, data migration or insurance Claims would be highly desirable.

Benefits

• 30 days' holiday, with the option to buy additional days.
• Flexible working opportunities.
• Comprehensive private medical insurance for you and your family.
• 26 weeks' parental leave at full pay.
• Up to 20 days per year working remotely from eligible overseas locations.
• A wide range of additional flexible benefits.

About QBE

QBE is an international insurer employing more than 13,000 people across 26 countries. We combine global scale with an environment where individuals can make a meaningful impact. We're committed to building an inclusive workplace where different perspectives, backgrounds and experiences are valued. Right to work in the UK is required for this role. QBE may consider sponsorship at its discretion.