Change Management Lead

QBE North America; New York (NY); Hybrid; USD 131,000 - 246,000; Full time

Benefits offered by this job

Hybrid Working

Family leave 22 weeks

401(k) match 8%

Well-being program

Tuition reimbursement

Employee Networks

Job summary

QBE North America is seeking a Change Management Leader to establish, lead, and mature an enterprise Change Management practice across the organization. You will define the strategic direction, operating model, and service offerings for change management initiatives.

The role requires coordinating with stakeholders, managing multi-year programs, and aligning resources with business needs in a hybrid office setting across multiple U.S. locations.

Qualifications

• Requires tertiary degree or equivalent combination of education and work experience.

Responsibilities

• Establish, lead, and mature an enterprise Change Management practice, including defining strategic direction and operating model.
• Develop and maintain change policies, methodologies, processes, standards, templates, and tools for scalable application.
• Lead and manage the Business Change & Support Team to align resources with business needs.
• Support development and implementation of change management strategies.
• Assess potential impacts of change on business and evaluate risk factors.
• Design and execute activities to support change adoption across the business.
• Develop strategies to improve change methodologies and ensure effective testing and validation.
• Manage relationships with internal and external stakeholders to ensure high-quality services.
• Monitor and manage performance of external parties and ensure data licensing meets business needs.

Skills

Change Management

Conflict Management

Critical Thinking

Delivery Management

Influencing Others

Intentional collaboration

Managing performance

Negotiation

Problem Solving

Process Improvements

Process Refinement

Project Delivery

Risk Management

Stakeholder Management

Waterfall Model

Education

Tertiary Degree or equivalent combination of education and work experience

Job description

Primary Details

Time Type: Full timeWorker Type: Employee

The Opportunity

The purpose of this role is to develop, implement and execute appropriate change strategies to support strategic transformational initiatives and programs of work.

• Location: Madison, Wisconsin; Chicago, Illinois; Atlanta, Georgia; New York City, New York


• Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.


• The salary range for this role is: $130,500.00 - $245,500.00

Your New Role

• Establish, lead, and mature an enterprise Change Management practice, including defining the strategic direction, operating model, and service offerings for change across the organization.


• Develop and maintain enterprise change management policies, methodologies, processes, standards, templates, and tools that enable scalable and consistent application.


• Lead and manage the Business Change & Support Team to align resources with business needs.


• Support the development and implementation of change management strategies.


• Assess potential impacts of change on the business and evaluate risk factors.


• Design and execute activities to support change adoption across the business.


• Develop strategies to improve change methodologies and ensure effective testing and validation.


• Manage relationships with internal and external stakeholders to ensure high-quality services are delivered.


• Monitor and manage the performance of external parties and ensure data licensing meets business needs.

Required Qualifications

• Tertiary Degree or equivalent combination of education and work experience.

Preferred Experience

• Familiarity with commercial insurance products and processes—such as underwriting, policy lifecycle (new business, renewals, endorsements), and broker/agent distribution models


• Extensive experience managing planning and change functions, including CMOs.


• Demonstrable ability in managing internal and external stakeholders with conflicting demands and understanding the commercial/financial implications and business impact of alternative People solutions.


• Experience in the use of tools and techniques to facilitate effective change adoption.


• Experience working within both Agile and Waterfall delivery environments.


• Significant experience supporting multi-year change programs across different countries and cultures with diverse populations to achieve desired results.


• Change Management industry accreditation.

Compensation Package

The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits

• Hybrid Working – a mix of working from home and in the office


• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender‑equal basis


• Competitive 401(k) program with company match up to 8%


• Well‑being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice


• Tuition Reimbursement for professional certifications, and continuing education


• Employee Network and Community – QBE actively supports six Employee Networks, and many ways to give back to your community

Why QBE? What if you could have a positive impact – at work and in the world?

At QBE, we're enabling a more resilient future – for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success – and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search for and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.

Skills

• Change Management


• Conflict Management


• Critical Thinking


• Delivery Management


• Influencing Others (Inactive)


• Intentional collaboration


• Managing performance


• Negotiation


• Problem Solving


• Process Improvements


• Process Refinement


• Project Delivery


• Risk Management


• Stakeholder Management


• Waterfall Model

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.