Senior Program Manager, R2L Operations & Optimization Team (ROOT)

Amazon; New York (NY); Hybrid; USD 127,000 - 185,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in New York, NY seeks a Senior Program Manager to lead enterprise-wide cross-functional initiatives across supply chain and transportation networks. You will scope projects, define roadmaps, govern multi-million portfolios, and present to senior leadership with data-driven insights.

Ideal candidates have 5+ years in program management, experience delivering end-to-end initiatives, and strong SQL/Tableau skills.

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience working on and delivering end to end projects independently
• Experience working cross functionally with tech and non-tech teams

Responsibilities

• Lead complex, enterprise-wide strategic initiatives in supply chain and transportation networks, operating effectively in highly ambiguous business environments.
• Define and shape program vision and strategy, translating high-level business objectives into executable roadmaps across multiple workstreams.
• Drive organizational transformation by identifying opportunities for process optimization and developing scalable solutions that anticipate future business needs.
• Build and influence cross-functional coalitions at the director and VP level to align priorities and secure resources for critical initiatives.
• Architect and implement governance frameworks for multi-million dollar program portfolios, ensuring strategic alignment and risk management.
• Synthesize complex data points into actionable insights, enabling data-driven decision making at the executive level.
• Lead change management initiatives, managing stakeholder expectations and driving adoption of new processes across global teams.
• Proactively identify potential roadblocks and dependencies across interconnected programs, developing mitigation strategies before issues materialize.
• Structure and facilitate executive-level discussions and decision-making processes, driving alignment on complex trade-offs.
• Design and implement program measurement frameworks that connect operational metrics to strategic business outcomes.

Skills

Program management

Data-driven improvements

End-to-end delivery

Independent delivery

Cross-functional collaboration

Education

Bachelor's degree in Business / Logistics / Supply Chain

MBA / Master's degree

Tools

SQL

Tableau

Job description

Description

Amazon is seeking a Senior Program Manager with a proven track record of delivering complex, cross-functional projects across multiple verticals. The ideal candidate will combine extensive project management expertise with strong analytical capabilities and innovative thinking to lead strategic initiatives from conception to completion.

Key responsibilities include scoping and creating project plans, developing processes for supply chain and transportation networks, coordinating across teams, tracking timelines, and effectively communicating status, risks, and business challenges to senior management. Ideal candidate must be adept at executive presentation skills, deep analytical capabilities, and demonstrated ability to drive results through cross-functional collaboration.

Key Responsibilities

• Lead complex, enterprise-wide strategic initiatives in supply chain and transportation networks, operating effectively in highly ambiguous business environments.
• Define and shape program vision and strategy, translating high-level business objectives into executable roadmaps across multiple workstreams.
• Drive organizational transformation by identifying opportunities for process optimization and developing scalable solutions that anticipate future business needs.
• Build and influence cross-functional coalitions at the director and VP level to align priorities and secure resources for critical initiatives.
• Architect and implement governance frameworks for multi-million dollar program portfolios, ensuring strategic alignment and risk management.
• Synthesize complex data points into actionable insights, enabling data-driven decision making at the executive level.
• Lead change management initiatives, managing stakeholder expectations and driving adoption of new processes across global teams.
• Proactively identify potential roadblocks and dependencies across interconnected programs, developing mitigation strategies before issues materialize.
• Structure and facilitate executive-level discussions and decision-making processes, driving alignment on complex trade-offs.
• Design and implement program measurement frameworks that connect operational metrics to strategic business outcomes.

A Day in the Life

Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

Basic Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in Business, Logistics, Business Engineering, Supply Chain, or a related field
• Experience working on and delivering end to end projects independently
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Experience using data and metrics to influence senior leadership and drive organizational change
• Experience working and communicating with multiple stakeholders, C-level executives and cross-functional teams
• Experience with SQL and data visualization tools such as Tableau

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 127,200.00 - 185,000.00 USD annually

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually

USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10541225